Full-Time
Customer Service Representative 3
Strategic Data Systems
51-200 employees
Federal IT, cybersecurity, and engineering services
No salary listed
Norfolk, VA, USA
In Person
 Customer Experience & Support (1) |
|---|
- DOD Secret Security Clearance Eligible
- Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred
- Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes
- Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests
- Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
- Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers
- Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- The ability to type at least 30 WPM
- Flexibility to work varied schedules, including nights and weekends, as required
- Act as the first step in a multi-tiered support to Military Sailors and their families.
- Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
- Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
- Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
- Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
- Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels
Strategic Data Systems provides information technology, cybersecurity, and engineering services primarily for the U.S. Department of Defense and other federal agencies. The company delivers these services by managing network operations, performing penetration testing through the Risk Management Framework, and providing systems administration and help desk support. Unlike many general IT firms, Strategic Data Systems holds specialized ISO certifications and functions as a prime contractor for large-scale government projects like the MyNavy Career Center. The company's goal is to provide technical and professional support that ensures government systems remain secure, compliant, and operational.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Keller, Texas
Founded
1997
Simplify's Take
What believers are saying
- RBS acquisition expands SDS capabilities in cybersecurity, disaster recovery, infrastructure support.
- Seamless post-acquisition integration maintains all customer contacts, contracts, service processes unchanged.
- RBS partnership with EOS Technologies January 2025 enables advanced AI and software offerings.
What critics are saying
- RBS commercial focus on copiers, VoIP dilutes DoD expertise; MyNavy contract termination risk.
- Booz Allen Hamilton, Leidos replace SDS subcontractor role with in-house teams post-acquisition.
- Integration failures trigger ISO 27001:2022 revocation, RMF compliance lapses with Navy clients.
What makes Strategic Data Systems unique
- Specialized DoD contractor with $120M MyNavy Career Center single-award contract since 1997.
- ISO 27001:2022 and ISO 20000-1:2018 certified with RMF compliance across Navy, Marine Corps.
- Integrated prime and subcontractor model with Booz Allen Hamilton, Leidos on $2.4B contracts.
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Benefits
Health Insurance
401(k) Retirement Plan
Remote Work Options
Paid Vacation
Flexible Work Hours
Paid Holidays
Health Savings Account/Flexible Spending Account
Wellness Program
Mental Health Support
Company News
Repeat Business Systems acquires Strategic Data Systems. Repeat Business Systems (RBS), a leading technology and managed services provider in the Capital Region, is pleased to announce the acquisition of Strategic Data Systems (SDS), also a respected technology solutions firm known for its expertise in IT infrastructure, data management, and security services for 36 years. Repeat Business Systems, Inc., is locally owned and operated by Dr. Dawn Abbuhl and John Abbuhl and has been a cutting-edge technology partner serving the Capital Region for 38 years. Founded in 1987, RBS has successfully grown through the acquisition of 16 companies, creating a strong organization made up of experienced technicians, trusted consultants, and an award-winning customer care team. Part of their mission statement describes Repeat Business Systems perfectly. "A cutting-edge technology leader, keenly focused on integrity and true partnerships." This strategic acquisition strengthens Repeat Business Systems' ability to deliver an expanded portfolio of advanced technology solutions while maintaining its hallmark of personal, high-touch service with unmatched technical capabilities. "Strategic Data Systems is a natural fit for our organization," said Dr. Dawn Abbuhl, President of Repeat Business Systems. "Their technical expertise and customer-first culture align closely with its values, and the technical expertise they are bringing is second to none. This acquisition allows Capital Region Chamber to continue its incredible growth and augment its expertise and technical support for its customers' evolving technological needs, while continuing to provide the exceptional service and partnership Capital Region Chamber is known for. In addition, Capital Region Chamber can now offer a deeper array of technology to the SDS customers, including copiers, mailing and shipping equipment, VoIP, interactive flat panel displays, software utilizing the next generation AI, and more. The addition of Strategic Data Systems enhances Repeat Business Systems' capabilities across IT services, cybersecurity, managed network services, data protection, disaster recovery, and infrastructure support - providing customers with greater depth, broader expertise, and expanded resources. "Our team is excited to join Repeat Business Systems," said Stuart Sacks, President of Strategic Data Systems. "This partnership allows us to grow, invest further in our people and technologies, and bring even more value to our customers, without losing the culture and relationships, many of which we have maintained for decades." There will be no immediate changes to customer contacts, contracts, or service processes. Both organizations are committed to ensuring a seamless transition and uninterrupted service for all customers. All the current SDS staff will remain and have integrated perfectly into the Repeat Business Systems team.
Albany, NY — January 2, 2025 — Repeat Business Systems (RBS), a leading technology and managed services provider in the Capital Region, is pleased to announce the acquisition of Strategic Data Systems (SDS), also a respected technology solutions firm known for its expertise in IT infrastructure, data management, an...