Technical Support Specialist
Posted on 2/24/2023

51-200 employees

Student engagement software
Company Overview
Symplicity's mission is to help institutions connect students with the people, knowledge and experiences they need to launch a successful career.
Experience Level
Desired Skills
Microsoft Azure
Software Engineering
  • The Technical Support Specialist at Orbis is responsible to work hands-on with our customers, account managers, developers, and management team in the support and enhancement of our customers' software experience. You will play a key role in the ability to service our customers and to help execute projects effectively. You will act as an important point of contact for customers on a range of issues from answering questions, discussing solutions, and providing sound technical advice
  • Undergraduate degree or college diploma in a relevant area
  • Professional or co-op experience in software technical support
  • Excellent written and oral communication skills
  • Ability to convey technical concepts to a non-technical audience
  • Strong analysis and problem-solving capabilities
  • Ability to work through to a final technical resolution for issues and requests
  • Experience analyzing Java applications
  • Good understanding of Microsoft SQL Server or other database technologies
  • Understanding of web technologies including Dynamic HTML, CSS, and JavaScript
  • Java development and Eclipse IDE experience are considered an asset
  • Experience with C# and .NET Framework considered an asset
  • Experience with Apache and Apache Tomcat is considered an asset
  • Experience with Microsoft Azure considered an asset; Understanding of general development processes and workflows
  • Willingness to learn new programs and technologies
  • Ability to work both independently and in a team
  • Ability to manage multiple projects simultaneously while prioritizing schedules against shifting deadlines
  • Adaptable to fast-changing requirements based on organizational and customer priorities
  • Courage to pursue bold ideas and decisions with passion, determination, and consideration for the impact and risks of your actions
  • Conduct yourself in an honest and principled manner to contribute to the forward momentum of the organization
  • Provide technical resolution for issues or requests pertaining to the Orbis software platform with our customers over the phone, through our online support system and email
  • Be a resource in the expansion and updating of our knowledge base resources
  • Work closely with our development team to articulate customer concerns, issues, and feature requests
  • Work closely under the guidance and direction of our management team to learn Orbis systems and methods
  • Self-manage your time and look for ways of improving the functionality of the products while offering suggestions for future development
  • Manage communication with institutions to ensure system access and timely updates
  • Utilize effective and timely communication skills in interpersonal relationships with customers and Orbis staff
  • Other duties as assigned