JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Summary:
The Workplace Office Manager will be responsible for the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management.
Development of client relationships with key representatives in supporting client’s corporate real estate goals and objectives will also be part of the duties assigned to the AFM.
Responsibilities:
Relationship Management
Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
Compliance
Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards
Team Management
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations.
Administrative Function
Support work order management for in house staff and vendors as necessary.
Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, and badging.
Excellent customer, computer, managerial, verbal and written communication skills
Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.
Basic knowledge of building systems (mechanical and electrical systems).
Duties:
Works with Regional Facility Manager in the development and management of the annual operating budgets and monthly variance reporting
Manages, oversees, and coordinates daily facility management activities such as HVAC, electrical, plumbing, fire/life/safety system, landscaping, exterminating, BMS, etc.
Coordinates with site and contractors to ensure good customer service.
Request proposals, schedule and inspect all maintenance and repairs from onsite vendors and contractors.
Reviews proposals for repair and maintenance work in accordance with JLL and client procurement policy and operating budget.
Liaison with vendor partner services.
Assists with innovations and special projects.
Performs tours/inspections of the properties.
Establishes working relationship with client and contractors to ensure that Building services are being provided to the satisfaction of building occupants.
Manage the work order process from creation to reporting.
Ensure accuracy of vendor invoices from invoice coding in CMMS system to timely vendor payment
Create/edit monthly reports for work orders, budgets, initiatives, and projects.
Provide support for client team in escorting guests and vendors
Minimum Experience
High School Diploma or equivalent
2+ years of proven work experience managing a commercial facility as a third-party provider, corporate, or as a consultant
1+ years of proven people management/supervisory work experience in the facilities management industry
Experience using Computerized Maintenance Management System (CMMS)
Strong leadership skills, customer service skills and interpersonal skills with his/her associates, clients and vendors.
Knowledge of applicable financial and accounting terms and principles as they apply to commercial property management.
Strong client service orientation with the ability to provide information and respond to questions from groups of managers, customers, and the Vendors.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to respond to common inquiries or complaints from clients, co-workers, vendors, contractors and supervision.
Benefits
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Some of these benefits, include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Compensated for Holidays Worked
Pay differential for Night Shift Employment
Salary for this role ranges are between $58k-$85k, dependent upon a candidates' skills and experience
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
Estimated total compensation for this position:
58,600.00 – 85,000.00 USD per year
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:
On-site –Denver, CO
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
