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Full-Time

Enterprise Customer Success Engineer

Federal

Confirmed live in the last 24 hours

Procore Technologies

Procore Technologies

1,001-5,000 employees

Construction management software for project efficiency

Industrial & Manufacturing

Expert

Remote in USA

Role can be based remotely from a US location; ideally based in Washington D.C.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Sales & Solution Engineering
Required Skills
Sales
Communications
Customer Service
Data Analysis
Requirements
  • A passion for construction and technology
  • Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred
  • 10+ years of Customer Success, Professional Services, Technical Pre-Sales experience working with Federal customers
  • 10+ years of Federal Construction industry expertise preferred
  • Familiarity with fedRAMP and supporting fedRAMP solutions
  • Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
  • Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
  • Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
  • Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
  • Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus
  • Understanding the construction industry across different verticals (general contracting, owner rep, etc.) is a plus
  • Previous experience as a construction Project Director, Project Manager, Project Finance Manager, Estimator, or Project Engineer preferred
  • Experience managing project construction, including bidding, procurement, budgets, funding, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety-preferred
  • Experience related to Top ENR construction and/or Fortune 500 is preferred
Responsibilities
  • Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
  • Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
  • Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
  • Participate in product demonstrations and coordinate multiple technical resources, both internal and external
  • Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication
  • Foster a positive team culture by supporting and mentoring your fellow Procorians
  • Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
  • Develop a mastery of Procore’s products, professional services, and industry best practices
  • Up to 50% travel to client sites (largely near Washington D.C), industry events, and other Procore offices

Procore Technologies offers construction management software that streamlines various stages of construction projects, including preconstruction and project closeout. The platform features tools for bid management, estimating, quality and safety management, and Building Information Modeling (BIM), which improve communication and visibility between field and office operations. Unlike its competitors, Procore provides a comprehensive all-in-one solution along with personalized support services tailored to clients' needs. The company's goal is to be a trusted partner for construction professionals worldwide, helping them complete projects efficiently and effectively.

Company Stage

IPO

Total Funding

$543.5M

Headquarters

Carpinteria, California

Founded

2003

Growth & Insights
Headcount

6 month growth

3%

1 year growth

1%

2 year growth

11%
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Simplify's Take

What believers are saying

  • Procore's global reach, with over 1,000,000 projects completed in 125 countries, demonstrates its strong market presence and reliability.
  • The company's strategic partnerships, such as with Goldman-Sachs for construction payments, enhance its service offerings and operational efficiency.
  • Significant investments from firms like Richelieu Gestion SA and CenterBook Partners LP indicate strong financial backing and growth potential.

What critics are saying

  • The construction management software market is highly competitive, requiring Procore to continuously innovate to maintain its market position.
  • The complexity of achieving FedRAMP authorization could delay Procore's entry into the federal market, impacting potential revenue streams.

What makes Procore Technologies unique

  • Procore's all-in-one construction management platform covers every stage of the construction lifecycle, from preconstruction to closeout, unlike competitors who may focus on specific phases.
  • The company's commitment to FedRAMP authorization sets it apart by ensuring the highest standards of security and data compliance for federal customers.
  • Procore's extensive support resources, including tailored training and a community forum, provide a personalized approach that enhances client satisfaction and platform utilization.