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It Support Specialist, Pacific Time Zone
Posted on 2/1/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • An individual with 1-3 years experience working in an independent IT Support role, preferably in an Apple environment.
  • A go-to person for all things IT or technical (e.g., troubleshooting a broken scanner that has repeatedly stumped the office manager, explaining the detailed steps required to encrypt email or discussing the importance of encrypting communications to a less tech-savvy individual)
  • You understand the importance of IT and security best practices
  • You love people and working with people and enjoy helping team members to work effectively, securely and happily
  • You understand the importance of computer systems and applications working effectively to increase productivity
  • You can communicate clearly in written forms of communication such as email, chat, and ticket updates
Responsibilities
  • Maintain the complicated relationship that our global employees have with the devices and/or technology they interact with on a daily basis (in order to do their jobs and get work done)
  • Help team members by solving computer, mobile device, application and access issues to allow them to work effectively
  • Answer team members' questions efficiently to strive for optimized productivity and possess the know-how and experience needed to aid team members use common workplace devices, tools, applications and services
Kraken

1,001-5,000 employees

Cryptocurrency exchange
Company Overview
Kraken's mission is to accelerate the adoption of cryptocurrency so that the rest of the world can achieve financial freedom and inclusion.
Benefits
  • Competitive salary and equity plan
  • 401k contribution plan
  • Vacation & Generous PTO
  • Paid Tranings
Company Values
  • Remote Friendly: 90% of Krakenites work remotely, we believe people do their best work wherever they're happiest
  • Flexibility and Autonomy: We are highly results-focused vs. time-focused. We want you to work when and how you need to keep you at your most proactive.
  • Diversity: Our Team is spread across 60 countries. By joining Kraken you'll be part of a truly multicultural organization that values diversity and inclusion.
  • Kindness: From executive leadership onwards, we are committed to making Kraken a welcoming and respectful community.