Senior Technical Account Manager @ Dexterity

As the Senior Technical Account Manager you will serve as a primary point of contact to the customer for transformation projects and escalation cases that impact our customer’s production. Everyday you will work with stakeholders across all parts of the business and at all levels. This position will take ownership of the customers’ technical success with the Robotics systems. As our Senior Technical Account Manager you will proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers’ automation programs to help them attain their objectives and elevate their line of sight as to what can be achieved. To thrive in this role you will become a core member of the Dexterity Customer Success team for each of your customers, accountable for technical work streams that help your customers strategize and execute adoption plans that will return exceptional business value.

At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.

We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity’s full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?

Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!

Day to Day Activities

Quarterback post-sales implementation projects and become a trusted advisor to your customer
Educate and enable your customers’ technical stakeholders on best practices relevant to their unique automation pipelines, program objectives, environments and constraints.
Perform technical health checks of your customers’ robotics systems in production, identifying risks and opportunities for continuous improvement across technical disciplines.
Collaborate with Dexterity Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents.

Desired Skills

Degree in Computer Science or an MBA
Professional experience in a technical customer-facing role
Strong analytical, quantitative, and problem-solving skills
Prior experience in technical support or technical consulting is desired
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption Diplomacy, tact, and poise under pressure when working with customers

Additional Information

Willingness to travel approximately 25%

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.