Full-Time
Critical Incident Responder
HealthHero
501-1,000 employees
Digital-first healthcare with prevention and care
No salary listed
Remote in UK
Remote
 Medical, Clinical & Veterinary (1) |
|---|
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- Registration with BACP, UKCP, or NCS as a counsellor.
- Crisis Intervention and Stress Management qualification.
- Demonstrable experience facilitating critical incident debriefing sessions.
- Significant experience working with trauma.
- Experience safeguarding and managing risk with client groups.
- Strong organisational skills.
- Clear and concise verbal and written communication skills.
- Proficiency using Microsoft systems and electronic clinical record systems.
- Undertake critical incident debriefings as an independent practitioner within the HealthHero Affiliate Network.
- Deliver timely and professional interventions for employees after traumatic experiences.
- Participate in regular debriefs after delivering onsite and remote support.
HealthHero delivers digital-first healthcare across Europe for individuals, businesses, and governments. It blends clinical expertise with smart technology to provide prevention, on-demand care across 30+ specialties, and tailored health programs. Care is accessed through a digital platform that enables early risk detection, virtual consultations, guidance, and ongoing management at scale. Its edge comes from pairing gold-standard clinical care with technology to offer preventative services and employer/government packages that aim to improve population health and efficiency.
Company Size
501-1,000
Company Stage
Debt Financing
Total Funding
$231M
Headquarters
London, United Kingdom
Founded
2019
Get referred to HealthHero
See people who can refer or advise you
Simplify's Take
What believers are saying
- Vitality added HealthHero in February 2026, expanding virtual GP capacity immediately.
- HealthHero closed a comprehensive debt and equity refinancing in first-half 2026.
- Management targeted over £180m annualised revenue and above £10m operating profit for 2026.
What critics are saying
- April 2026 refinancing followed going-concern doubt, exposing bondholders to asset enforcement.
- Medtop Intermediate Limited must service 2026-2027 bonds, tying HealthHero to group leverage.
- Failure to convert growth partnerships into profitable cash flow triggers another restructuring cycle.
What makes HealthHero unique
- HealthHero combines virtual GP triage with 30-plus specialties across Europe.
- Its 2026 Vitality integration extends reach inside private-insurance distribution.
- Shropshire NHS chose HealthHero Integrated Care for out-of-hours GP services on 1 October 2025.
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Benefits
Paid Holidays
Flexible Work Hours
Remote Work Options
Professional Development Budget
Training Programs
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↓ -1%HealthHero. How do I access HealthHero? Guildford Spectrum is delighted to announce its partnership with HealthHero, one of Europe's leading digital health providers, to offer remote GP access FREE to members. In a ground-breaking move Guildford Spectrum will include the service 'as standard' where other operators have chosen to add these services to a premium membership or offer as a chargeable bolt on. * Free GP appointments on demand, whenever you need them included in your membership* * Book online or by phone * Access to prescription service * Free for dependants * Same or next day appointments to suit your schedule* * 364 days a year, 8am - 10pm *T's & C's and other restrictions apply I'm already a member. That's great and you're just a few steps away from getting access to HealthHero. As access is exclusive to you, you will need an access code that the team at the leisure centre can give you. Speak to a member of the team on your next visit or call Guildford Spectrum and Guildford Spectrum'll give you your access code. I'm not yet a member. That's fine, when you join, you will be sent a 'Welcome Email' that will have your exclusive code within the email. Also, the team will be able to give you your access code in person on a visit to the leisure centre.
Vitality adds HealthHero as GP services partner. Integrated pathway set for later this year. Provider, Vitality, has expanded its virtual GP service offering through a partnership with HealthHero. Initially, the HealthHero GP Service will be provided to new personal and small-to-medium-sized enterprise (SME) private health insurance members, as well as those who have not used Vitality's existing virtual GP service in the last 12 months. HealthHero will complement Vitality's current virtual GP service with Livi, aiming to give members increased capacity. Members who regularly use Livi will reportedly continue their journey uninterrupted, with both partnerships working in parallel to support growing demand, before being made available to all members as an integrated, triaged path... To continue reading this article... Join COVER for free. Signup and gain exclusive members-only insights
HealthHero named in Deloitte's EMEA Technology Fast 500.
Forth & Tay Offshore has partnered with HealthHero to provide Critical Incident Support and psychological first aid for those directly involved in an incident, and for the people responsible for supporting them, who can also find the experience weighs heavy on them.
Freedom Leisure Limited has partnered with HealthHero, Europe's leading digital-first healthcare provider, to offer remote GP access to members from 1st May.