Product Operations Manager

Are you a proactive leader with a knack for translating product vision into operational excellence? Do you have a passion for building processes from scratch and scaling them to support high-impact product launches? Are you driven by the challenge of aligning diverse teams around a common goal and ensuring that every detail of a product rollout is meticulously planned and executed?  If so, we invite you to be a part of our innovative team.

The Program Management team at Ridgeline is responsible for managing the product lifecycle from development, to launch, and beyond. We are a team of Program Managers, Technical Release Managers, and BizOps professionals who are looking for our first Product Operations Manager to own the lifecycle and feedback loops associated with the launch and monetization of new features. This person would be responsible for taking this role from zero to one, needing to wear many hats from the get-go while setting the bar for this function at Ridgeline.

What you’ll do

• Establish and manage a New Product Introduction (NPI) program at Ridgeline, partnering with stakeholders across Product Management, Product Strategy, Customer Experience, Sales, Legal, Finance, and Operations to define and scale the program in support of major product launches
• Partner with Ridgeline’s Technical Release Manager and Technical Writing team to support product launch timelines, approvals, and communications
• Build and maintain Ridgeline’s product catalog, closely aligning with Sales Operations and Strategy to ensure it remains a source of truth for customer-facing teams
• Support the creation of sales enablement and value engineering materials by tapping into relationships with Product Management, providing insight into product roadmaps and upcoming launches 
• Scale the feedback loop of user insights from customers and front-line teams to Product Management, helping to shape the product roadmap and communicate timeline changes to GTM teams
• Contribute to a collaborative environment rooted in learning, teaching, and transparency

Desired Skills and Experience

• Strategic thinker, with 7+ years of work experience and a consistent track record of excellence in Product Operations, Product Strategy, Product Management, BizOps, Strategy Consulting, or similar Operations roles. 
• A customer-first mindset and ability to understand complex, technical products and articulate their value to non-technical audiences.
• Passion for structuring and solving highly ambiguous strategic problems and owning end-to-end execution of solutions.
• Experience leading complex, cross-functional projects with multiple functional stakeholders.
• Experience working directly with Product and Engineering teams.
• Strong oral and written communication skills, with a keen attention to detail and proven ability to work effectively with multiple, cross-functional stakeholders.
• Experience working with data analytics and other product development tools such as Productboard and Jira, using data to identify trends, generate insights, and solve problems.
• A “can do” attitude, comfort with ambiguity, and ability to juggle multiple priorities simultaneously

Preferred Skills and Experience

• Experience working in a high-growth technology startup environment
• Experience working in a fintech-focused technology company

About Ridgeline

Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry. 

Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of core values and motivated to revolutionize an industry underserved by its current tech offerings. We are building a new, modern platform in the public cloud, purpose-built for the investment management industry and we are prioritizing security, agility, and usability to empower business like never before.

With a growing campus in Reno and offices in New York, Lake Tahoe, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a “Best Workplace for Innovators,” by The Software Report as a “Top 100 Software Company,” and by Forbes as one of “America’s Best Startup Employers.”

Compensation and Benefits

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product.

In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

#LI-Hybrid