Practice Group Manager

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

JOB SUMMARY

The Practice Group Manager will be on site to provide direction, coaching, and support to team members and clinicians in their assigned offices serving as local culture carriers and an extension of operations leadership. They will monitor workflow processes, outcomes, clinician/patient satisfaction and performance measures to ensure their offices are meeting or exceeding the established clinical, operational, and financial objectives set in cooperation with leadership.

Compensation: $60,000 - $70,000/annually, plus annual bonus potential

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Locations:

• 4000 Hollywood Blvd # 715S, Hollywood, FL 33021

• 2801 NE 213th St Suite 1215, Aventura, FL 33180

• 2400 E Commercial Blvd Suite 101, Fort Lauderdale, FL 33308

• 14645 NW 77th Ave Suite 102, Miami Lakes, FL 33014

• 9408 SW 87th Ave Suite 102, Miami, FL 33176

DUTIES/ RESPONSIBILITIES
Operational Excellence:

• Responsible for financial performance management of the assigned practice group, including revenue, center margin and EBITDA targets as established in partnership with Operations Director.
• Coordinate and oversee responsibilities to ensure assigned offices operate efficiently and smoothly in accordance with LifeStance standard operating procedure; escalate and resolve facility issues.
• Accountable for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives for their assigned practice group.
• Provide Operations Director with root causes and action plans for any identified areas of under-performance.
• Ensure implementation of all LFST operational and clinical processes and practices in their assigned offices to drive service excellence and meet performance goals.
• Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services.
• Partner with Operations Director to manage local referral source relationships and promote LFST in local geographies to increase patient access to care.
• Work with Operations, Clinical and Medical Directors to accurately assess available patient capacity and clinician utilization.
• Build a high performing team through selection, training, and performance management of office team members; be a positive culture carrier for their assigned offices and ensure all training needs of office teams are being met.

Staff Performance and Support:

• Directly manage performance and engagement of direct reports (Clinicians, Lead Practice Coordinator, Practice Coordinator(s), Medical Services Coordinator(s).
• Partner with the Clinical Leadership Team, Regional Medical Director, APRN Director, and Clinical Director to ensure mental health service delivery according to LFST expectations, policies, and procedures.
• Provide direct administrative oversight and operational support for therapists and prescribers within practice group.
   

Clinician Performance and Support

• Support in-office clinician engagement activities to promote LFST culture and improve clinician satisfaction and connection.
• Work to support the onboarding and training of new clinician hires (particularly on office administrative processes and center specific operations); reach out to new clinician hires and assist and ensure that onboarding tasks are completed for smooth introduction.
• Partner with Intake team to ensure efficient patient matching and timely ramp of new clinical team members.
• Serve as Operations contact for clinician admin questions and concerns on operational support.
• Oversee escalated patient complaints and partner with clinical/medical leadership to drive resolution.
• Partner with Clinical Director & RMD/RAPRN to ensure clinicians have support around case consults, clinical documentation & integrity, and clinical best practices.
• Clinician Issue-Resolution & retention: communicates weekly with Operational and Clinical Directors to flag issues related to clinician dissatisfaction.
• Touch base regularly with strong performers to solicit feedback, mentor, engage (e.g., educate on career progression paths).

Required Skills/Abilities:

• Microsoft Office experience; Strong Excel skills (pivot tables, formulas, etc.).
• Strong technical and analytical skills.
• Excellent written and verbal communication skills and ability to handle sensitive and confidential information.
• Highly organized with strong attention to detail and accuracy.

Education and Experience:

• Bachelor’s Degree with 3+ years of healthcare leadership OR 5+ years of healthcare leadership experience required.

Professionalism and Decision-making Responsibilities:

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.
• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organization’s parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance organizational effectiveness.
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organization: Set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information, activities.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Flexibility and Adaptability: Willingness to be flexibility in responsibilities and duties and easily adapts to the needs of the company.
• Attention to Detail and Accuracy: Understands the need for accurate information in data entry and communication with clients and staff.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.