Full-Time

Leader of Business Development

Glia

Glia

201-500 employees

Unified platform for digital customer service interactions

Fintech
AI & Machine Learning

Junior, Mid, Senior

Dallas, TX, USA

Required Skills
Sales
Management
Salesforce
Marketing
Data Analysis
Requirements
  • 5-7+ years of first-line management work experience in sales, sales development, operations, or equivalent function with significant exposure to sales teams
  • Experience with hiring, coaching, training, and retaining top talent to support us as we grow and scale
  • Experience leading a management team of managers
  • A data-driven approach to problem-solving and decision making
  • Experience with sales CRM systems (e.g., Salesforce, Pipedrive) required
  • Experience with sales development systems (e.g., Outreach, Salesloft, Yesware) preferred
  • Desire to tackle challenging and diverse tasks, strong organizational skills, work ethic and attention to detail, superior professionalism, resourcefulness, and judgment
  • Bachelor's Degree or related work experience
Responsibilities
  • Day-to-day management of a team of Business Development Managers, including responsibility for performance management, recruitment and training
  • Building out an office in Dallas (expectation of 4 out of 5 days in-office for this role) with hiring three strategic business development representatives this year, growing to more in the future
  • Achieving team-based quotas for Pipeline generation
  • Identifying, recruiting, interviewing, and hiring sales talent from individual contributors to managers, continually raising the bar with each new hire
  • Organization and strategic deployment of the BDR team across all of our segments and geographies to ensure that we hit all of our corporate goals
  • Drive a very high-performance culture to source, qualify, and hand over qualified opportunities to our sales executives as efficiently as possible
  • Drive rigorous sales development execution and oversight, ensuring consistent results and attainment of team targets
  • Work cross-functionally with marketing and sales to develop operational strategies and execution plans for new market segments, geographies, and products
  • Provide best-in-class training on Glia's value proposition, best practices for qualifying inbound interest, and targets for outbound prospecting
  • Leverage the BDR technology stack (SalesLoft, DiscoverOrg, LeadIQ, etc.) in partnership with Revenue Operations to ensure the team is operating optimally
  • Provide reporting and analysis on team performance as well as predictive analytics and forecasting to future results based on current performance and historical trends

Glia stands out as a leader in the customer service industry with its unique ChannelLess™ Architecture, which allows businesses to seamlessly shift between digital customer service, traditional call centers, and automation, thereby driving revenue, efficiency, and customer loyalty. The company's proven success is demonstrated by its partnerships with over 400 financial institutions globally, enhancing their customer experience and business outcomes. The increasing preference for remote service among customers, as noted by the Regional Director of Operations for OneMain Financial, further underscores Glia's relevance and effectiveness in today's digital age.

Company Stage

Series D

Total Funding

$152.3M

Headquarters

New York, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

13%

2 year growth

55%
INACTIVE