Senior Claims Customer Care Representative

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for a Senior Customer Care Representative that can do a 2-day hybrid approach onsite in our Farmington Hills office. Experience with insurance casualty claims is preferred. The ideal candidate will also possess the following skill set. 

Summary Statement

Sets up new claims for all lines of business from various sources. Handles all incoming calls and mail for the claims department from agents, policyholders, claimants, and providers. Processes various types of support requests for claims department.

Essential Tasks/Major Duties

• Enter new losses into the claims system accurately and in accordance with claim guidelines.
• Electronically index documents to claim files.
• Answer phones for claims call center to set up new losses, route to appropriate claims adjuster, and handle medical bills for payment.
• Provide claims processing support to department including bill payment, state forms, and correspondence.
• Acts as a subject matter expert on intake customer service processes procedures.
• Provide support on various claims related projects as assigned.

Knowledge, Skills & Abilities

• High School diploma or GED.
• 4 years high volume customer service experience.
• Proficient computer skills required including Microsoft Office Suite.
• Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
• Demonstrated successful ability to organize and prioritize work to ensure timely deadlines.
• Demonstrated successful ability to work on several projects concurrently.
• Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.

Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.