Join Old Second National Bank in an important role providing exceptional service to our clients!

The Teller role is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.  

Essential Job Functions

• Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications).  Meets or exceeds established customer service expectations including manager observations.
• Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification, and availability of funds.
• Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier’s checks.
• Counts, proves, and packages currency according to policy and procedure.  Balances cash drawer and researches all teller differences within the specified timeframe. 
• Effectively uses technology in order to accurately complete customer transactions.
• Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
• Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.
• Maintains flexibility to float to other branches and/or work dynamic schedules needed.

Minimum Requirements:

• High School Diploma or equivalent; and
• Six months of related experience (cash handling, customer service, office, etc.)
• Must work onsite to perform responsibilities of this position.

Competencies:

• Excellent customer service skills
• Professional communication skills
• Cash handling
• Accurate with focus on attention to details

Preferred, but not required:

• In-depth customer service, cash handling, and sales experience strongly preferred.
• Experience resolving customer service issues and providing exceptional customer service.
• Prior experience balancing a cash drawer.
• Prior experience in banking.

Compensation & Benefits

Base pay:  $16.50 - $20.00/hour.  Old Second is committed to fair and equitable pay practices.  Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience. 

Variable pay:  Eligible to participate in the Retail Incentive Plan.  Payment varies based upon sales referral activities.

Benefits:  How We Support You - Old Second

Branch hours are Monday-Friday 8am-6pm and Saturday 8am-12pm.  Professional work environment.

Joining the bank as a teller provides an excellent opportunity to learn banking principles, products & services, risk management, and more!  This is an excellent role allowing you exposure to advance your growth with a career in banking!