Customer Experience & Support (2)

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, Scuffers and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About the role 🚀

Location: Madrid

As a Customer Care Manager, you'll be responsible for helping our customers use Bigblue and solve their day-to-day problems. You will also be in charge of educating them on the mechanics of logistics including the tech/product aspects.

Finally, you will contribute to the improvement of the app through your daily interaction with the Operations and Product teams.

Missions

Respond to customer requests from our chat and build a personalized relationship with each of them
Guarantee the customer experience by finding quick and adapted solutions to each problem encountered
Help and train merchants on the Bigblue App to make them experts
Enrich our content (Help Center) to help our users to be independent
Gather feedback and be in contact with the Product and Ops team to anticipate operational issues
Be the Merchant’s voice inside Bigblue to improve the level service and the Bigblue App

Requirements 🙌

1+ year of experience in a client-facing role
Exceptional organizational & time management skills
Native in 🇪🇸 and fluent in 🇬🇧
Analytical mindset
Quick learner — you are able to assimilate huge amounts of information quickly.
Customer ultra-centricity
Be 100% in line with the Bigblue values

Why join Bigblue

💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.

💙 Founders-led company with an innovative, caring culture.

🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.

🌍 International environment: Work across Paris, Madrid, London, and our European warehouse network.

🍱 food budget of €110 to spend at restaurants, or through services like Uber and Glovo.

🧘‍♀️ ClassPass membership for fitness & wellness.

🖥️ MacBook or any setup you need — your choice of equipment to do your best work.

🩺 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.

Process

- Informal discovery call (Google Meet)

- Deep-Dive call (Google Meet)

- Case study

- On-site interviews (in our Madrid office, half-day)

- References

Customer Care Specialist

Bigblue

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