Full-Time

Director

IT Operations

Posted on 1/29/2025

McKesson

McKesson

Healthcare distribution and logistics services

Enterprise Software
Healthcare

Compensation Overview

$117.5k - $195.9kAnnually

+ Annual Bonus + Long-term Incentive Opportunities

Expert

No H1B Sponsorship

Colorado, USA + 2 more

More locations: Phoenix, AZ, USA | Irving, TX, USA

This is a hybrid work from home position but must be located within a commutable distance to either the Irving, TX or Phoenix, AZ office periodically.

Category
IT Project Management
IT Support
IT & Security
Required Skills
Customer Service
Business Analytics
Data Analysis
Excel/Numbers/Sheets

You match the following McKesson's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.
  • 10+ years of customer service and IT operations experience, with at least 5 years of healthcare industry experience, preferably in physician practice and/or oncology, patient care services.
  • Experience utilizing PowerBI, Smartsheet, Excel, Microsoft forms, etc. to analyze data to identify trends and optimize the environment.
  • Demonstrates solid understanding of healthcare clinical settings or retail front door.
  • Ability to build strong relationships and successfully motivate and inspire cross-functional teams.
  • Strong technical acumen and deep comprehension of relevant principles, methodologies, and technologies.
  • Proficient in leveraging business analytics to drive data-driven decision-making and deliver actionable insights.
Responsibilities
  • Responsibility for the development and implementation of IT operational strategies to manage the delivery of IT services to US Oncology practices in your designated region.
  • Oversees the activities and provides guidance to Customer Success Operations Managers and local Practice IT resources under their supervision.
  • Utilizes data and analytics to understand customer issues, identify actionable insights, trends to devise optimal support and engagement model for Customer Success Operations team and business technology leadership.
  • Delivers regular reviews of IT services and technical operational roadmaps with each assigned Practice and broader Customer Success IT Operations team.
  • Manage and provide both remote and on-site assistance, as necessary, with daily IT operations duties at Oncology Practice locations.
  • Identify opportunities to optimize operations, streamline processes, and drive digital transformation through automation, with the goal of delivering a customer-centric experience that prioritizes the needs and preferences of users.
  • Understand US Oncology’s technology strategy and digital application portfolio and identify opportunities to improve practice & patient experience through technology modernization.
  • Drive cross-functional strategic initiatives and projects at your practices, whether it be providing light project management and/or serving as a team representative.
  • Collaborate with senior leaders to achieve shared business outcomes supporting practice operations and patient care services.
  • Facilitate effective communication and collaboration with the US Oncology Service Desk to foster cross-team cooperation and knowledge sharing, enabling the timely resolution of day-to-day incidents, service requests from practices, and efficient change management processes.
  • Serve as the primary escalation point for any IT-related concerns, problems, opportunities, or issues specific to oncology practices, ensuring prompt and effective resolution.
  • Conduct regular check-in meetings weekly or biweekly, depending on the practice's size, with the local IT staff of each assigned practice. These meetings will serve as a platform to identify and address issues and proactively manage escalations to ensure efficient resolution.
  • Deliver consistent status updates to the Regional Senior Vice President of IT, ensuring clear and transparent communications regarding the health of site operations and progress of initiatives and projects.
  • Collaborate with Oncology practice leadership to develop appropriate budgets for each fiscal year, considering capital and operational costs, while exercising cost-consciousness in decision-making and resource allocation.
Desired Qualifications
  • Experience in customer success and client health scoring.
  • Demonstrate expertise in effectively managing and facilitating organizational change.

McKesson Corporation operates in the healthcare sector, focusing on the distribution of medical products and pharmaceuticals. The company acts as a middleman, purchasing medical supplies from manufacturers and delivering them to healthcare providers, pharmacies, and hospitals. This ensures that essential medical products are available when and where they are needed, supporting the healthcare system. McKesson generates revenue by marking up the cost of the products they distribute and charging service fees for their logistics and supply chain management. They also provide technology solutions to help healthcare providers improve their operations. McKesson's goal is to enhance patient care by ensuring the timely and safe delivery of healthcare products and services.

Company Stage

IPO

Total Funding

$7.6M

Headquarters

Irving, Texas

Founded

1833

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of PRISM Vision boosts earnings and expands provider network.
  • Increased demand for digital health solutions enhances McKesson's technology offerings.
  • Growing chronic disease prevalence boosts demand for McKesson's home healthcare services.

What critics are saying

  • Rogers distribution center closure may disrupt local supply chain operations.
  • PRISM Vision acquisition poses integration challenges and financial risks.
  • InspiroGene launch may face regulatory hurdles and market competition.

What makes McKesson unique

  • McKesson's extensive network ensures timely delivery of medical supplies globally.
  • The company offers technology solutions to enhance healthcare providers' operational efficiency.
  • McKesson's strategic partnerships strengthen its role in the global healthcare supply chain.

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Benefits

Performance Bonus

401(k) Company Match

INACTIVE