Full-Time

Staff Accountant

Posted on 2/21/2026

Interactions

Interactions

201-500 employees

SaaS intelligent virtual assistant platform

No salary listed

Bengaluru, Karnataka, India

In Person

EST hours, India Bengaluru work location; no remote option stated.

Category
Accounting (1)
Required Skills
Workday HRIS
Zoho
Excel/Numbers/Sheets
Requirements
  • Bachelor's in Accounting or Finance, or equivalent degree
  • 3+ years of accounting experience
  • Strong understanding of US Generally Accepted Accounting Principles
  • Prior experience with Workday, Zoho, or equivalent accounting/ERP platform
  • Excellent analytical, communication, and problem-solving skills
  • Detail-oriented and able to manage multiple priorities
  • Proficient with Google Suite and Microsoft Excel
  • Ability to complete assigned tasks and responsibilities with minimal day to day supervision
Responsibilities
  • Assist with the monthly financial close process including, but not limited to, customer invoicing, preparation & creation of general ledger entries, cash & other asset tracking, and balance sheet reconciliations as assigned.
  • Assist in preparation of the monthly financial reporting by researching and analyzing information from the general ledger system; providing support and explanation for flux analyses as requested.
  • Reconciliation of key Balance Sheet and Income Statement accounts as assigned
  • Primary lead on all Cash, Fixed Asset, and Private Equity transactions.
  • Assist in both the United States and India audits on an annual basis in data gathering and account analyses.
  • Answer accounting and financial questions from internal and external stakeholders by researching and interpreting data.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Maintain customer confidence and protect operations by keeping financial information confident.
  • Ad hoc reporting and analysis of financial data as required.
  • Assist in the recording of intercompany transactions and reconciliation of our India and US books.
  • Other Duties and Responsibilities may include assisting with tax compliance and other non-routine departmental projects.
Desired Qualifications
  • Chartered Accountant certification a plus
  • Technology and AI industry experience a plus

Interactions provides hosted Intelligent Virtual Assistant (IVA) applications as a SaaS for enterprise customers to automate customer care. The platform combines conversational AI, including generative AI, with a real-time Human Assisted Understanding (HAU) process that uses humans in the loop to interpret complex interactions across voice and text, and it integrates with client systems like CRM, billing, and knowledge bases. It differentiates itself with a large patent portfolio, a hybrid AI approach, and strategic acquisitions (e.g., AT&T Watson and Digital Roots) plus tools like Task Orchestration and Trustera. Its goal is to help enterprises deliver accurate, efficient, and natural-sounding customer care at scale, with pricing often tied to successful outcomes.

Company Size

201-500

Company Stage

Late Stage VC

Total Funding

$151.1M

Headquarters

Franklin, Massachusetts

Founded

2004

Simplify Jobs

Simplify's Take

What believers are saying

  • SoundHound AI's 2025 acquisition expands agentic AI into customer service orchestration revenue streams.
  • Verticalized IVA for Insurance captures premiums in regulated sectors like healthcare and telecom.
  • Enterprise integrations with CRM and billing drive workflow automation and BPO partnerships.

What critics are saying

  • SoundHound integration undercuts HAU model, triggering talent exodus in 3-6 months.
  • Kore.ai bots outperform Task Orchestration, causing Progressive switch in 6-12 months.
  • Google Dialogflow obsoletes HAU patents with 30% lower latency in 12-18 months.

What makes Interactions unique

  • Interactions' HAU blends conversational AI with real-time human intelligence for accurate interactions.
  • 131 patents, including 125th for direct speech-to-intent without transcription, enable low-latency understanding.
  • Task Orchestration and Trustera provide agent-assist and audio redaction for complex enterprise workflows.

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Benefits

Unlimited Paid Time Off

401(k) Company Match

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

4%

1 year growth

14%

2 year growth

14%
Insider Monkey
Sep 12th, 2025
SoundHound AI Acquires Interactions to Cement Its Lead in Agentic AI

SoundHound AI acquires Interactions to cement its lead in Agentic AI.

Stock Titan
Sep 9th, 2025
SoundHound AI Acquires Interactions LLC

SoundHound AI has acquired Interactions, a company known for its advancements in AI for customer service and workflow orchestration. This acquisition aims to bolster SoundHound AI's position in the field of agentic AI.

MarTech Series
Jan 25th, 2023
Interactions Secures Patent For Intent And Entity Recognition, Real-Time Sentiment Understanding To Uplevel Customer Experience

Proprietary speech understanding technology significantly enhances and streamlines customer serviceInteractions, the world leader in conversational artificial intelligence (AI), announced that it has acquired another landmark patent. Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition, Interactions’ 125th patent, introduces new technology for intent and entity recognition, including real-time sentiment understanding. This seminal development will empower today’s most forward-thinking brands to better understand and serve their customers with Interactions’ industry-leading AI.The new patent addresses major deficiencies in the traditional speech understanding technologies that underpin many AI-powered customer experience platforms. Existing systems typically rely on a two-step speech understanding process: audio transcription first, and analysis second. This results in increased error frequency for virtual agents, and frustratingly long lag times for callers waiting on the other end of the line.In contrast, Interactions’ breakthrough technology has transformed speech understanding into a one-step process, autonomously retrieving the audio and immediately extracting and labeling its meaning. By optimizing across both speech recognition and natural language understanding (NLU), Interactions unlocks real-world benefits for customers and companies alike.Marketing Technology News: MarTech Interview with Cary Tilds, Chief Strategy and Operations Officer at FrameplayCustomers see greater efficiency, accuracy and seamlessness in their transactions

VentureBeat
Nov 10th, 2022
How Conversational Ai Can Remove Sensitive Information From Contact Center Calls

Every day, individuals call into customer contact centers and provide sensitive information, like credit card numbers, to agents by voice. Now, a conversational artificial intelligence (AI) solution using natural language understanding capabilities offers a way to remove that information from calls, while still passing data through for transactions. This is important because dealing with any sort of personally identifiable information (PII) inevitably involves an array of compliance with security and privacy regulations that can vary based on jurisdiction. There is also a non-trivial risk that sensitive information could potentially be leaked or stolen. In fact, there are known incidents where credit card information provided by voice have been written down by malicious agents, leading to undesirable outcomes

MarTech Series
Sep 19th, 2022
Martech Interview With Peter (P.H.) Mullen, Chief Marketing Officer At Interactions

Peter (P.H.) Mullen, Chief Marketing Officer at Interactions chats about a few ways through which CMOs can turn their marketing departments into more production, revenue generating centres in this quick catch-up:. _______

INACTIVE