Full-Time
Posted on 2/21/2026
SaaS intelligent virtual assistant platform
No salary listed
Bengaluru, Karnataka, India
In Person
EST hours, India Bengaluru work location; no remote option stated.
Interactions provides hosted Intelligent Virtual Assistant (IVA) applications as a SaaS for enterprise customers to automate customer care. The platform combines conversational AI, including generative AI, with a real-time Human Assisted Understanding (HAU) process that uses humans in the loop to interpret complex interactions across voice and text, and it integrates with client systems like CRM, billing, and knowledge bases. It differentiates itself with a large patent portfolio, a hybrid AI approach, and strategic acquisitions (e.g., AT&T Watson and Digital Roots) plus tools like Task Orchestration and Trustera. Its goal is to help enterprises deliver accurate, efficient, and natural-sounding customer care at scale, with pricing often tied to successful outcomes.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$151.1M
Headquarters
Franklin, Massachusetts
Founded
2004
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Unlimited Paid Time Off
401(k) Company Match
Flexible Work Hours
SoundHound AI acquires Interactions to cement its lead in Agentic AI.
SoundHound AI has acquired Interactions, a company known for its advancements in AI for customer service and workflow orchestration. This acquisition aims to bolster SoundHound AI's position in the field of agentic AI.
Proprietary speech understanding technology significantly enhances and streamlines customer serviceInteractions, the world leader in conversational artificial intelligence (AI), announced that it has acquired another landmark patent. Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition, Interactions’ 125th patent, introduces new technology for intent and entity recognition, including real-time sentiment understanding. This seminal development will empower today’s most forward-thinking brands to better understand and serve their customers with Interactions’ industry-leading AI.The new patent addresses major deficiencies in the traditional speech understanding technologies that underpin many AI-powered customer experience platforms. Existing systems typically rely on a two-step speech understanding process: audio transcription first, and analysis second. This results in increased error frequency for virtual agents, and frustratingly long lag times for callers waiting on the other end of the line.In contrast, Interactions’ breakthrough technology has transformed speech understanding into a one-step process, autonomously retrieving the audio and immediately extracting and labeling its meaning. By optimizing across both speech recognition and natural language understanding (NLU), Interactions unlocks real-world benefits for customers and companies alike.Marketing Technology News: MarTech Interview with Cary Tilds, Chief Strategy and Operations Officer at FrameplayCustomers see greater efficiency, accuracy and seamlessness in their transactions
Every day, individuals call into customer contact centers and provide sensitive information, like credit card numbers, to agents by voice. Now, a conversational artificial intelligence (AI) solution using natural language understanding capabilities offers a way to remove that information from calls, while still passing data through for transactions. This is important because dealing with any sort of personally identifiable information (PII) inevitably involves an array of compliance with security and privacy regulations that can vary based on jurisdiction. There is also a non-trivial risk that sensitive information could potentially be leaked or stolen. In fact, there are known incidents where credit card information provided by voice have been written down by malicious agents, leading to undesirable outcomes
Peter (P.H.) Mullen, Chief Marketing Officer at Interactions chats about a few ways through which CMOs can turn their marketing departments into more production, revenue generating centres in this quick catch-up:. _______