See yourself at Twilio

Join the team as our next Director of Product, Unified Profiles on Twilio’s Segment product team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Segment is the world’s leading CDP with over 25,000 customers today, with a focus on customer data infrastructure to power amazing customer experiences—data up versus campaign down. The demand for customer data infrastructure is set to grow +34.6% YoY to $15.6B by 2026. Globally, 93% of companies are expecting to grow their CDP budget over the next 3 years. This presents an amazing opportunity to capture this market opportunity and continue to lead the CDP space.

This position is the Product Director leading leading strategic product area for Segment: Unified Profiles. Segment’s core data foundation processes trillions of events per month and the customer profile is the heart of every transaction. Making unified profiles accessible and portable is the key to driving business value for the organizations we serve. 

The Product Director, Profiles will work cross-functionally with teams across Twilio to understand access patterns and scale requirements. They will also support the profiles activation across Flex, Engage, the Profiles Explorer and future Twilio products. This role will help take Segment to the next level of growth, while working with some of the world’s leading organizations.

Responsibilities

In this role, you’ll:

• Drive the strategic direction and coordinate efforts around the Unified Profiles, including leading strategy around scale and activation across Twilio products
• Collaborate cross-functionally to ensure alignment on the best strategic direction and market opportunities to tackle first, and liaising between Go-to-market (GTM,) Legal, Security and Marketing.
• Manage a team of senior product managers 
• Work directly with an incredibly talented team of senior engineers and product leads to help ship products that help create amazing customer 
• Build a company defining product-offering from the infrastructure layer up, and lead a critical new initiative for Twilio.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Experience: 10+ years of product experience
• Experience with highly technical, multi-workstream product launches; distributed systems experience a plus
• You can translate between the technical details, customer problems, and business impact of the team’s work.
• You are a strong communicator. From pitching our leadership team on what customers need to see from our products, to spec-ing a feature with a partner, you’re able to thoughtfully and clearly explain fundamental reasons behind your decisions. 
• You are organized and comfortable working with exec-level stakeholders and drive deep customer relationships.
• You can build highly leveraged products that can be used as the cornerstone for customers and internal teams alike.
• You’re not shy about diving in deep with engineering, security, or the customer.
• You can run a tight ship, prioritizing a robust stream of work into cohesive, incremental releases.

Desired:

• You’ve built & implemented advanced deterministic and probabilistic Identity Resolution at scale
• Experience and familiarity with AdTech tools & ecosystem

Location 

This role will be remote, and based in the USA.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $193,760 - $242,200.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $205,200 - $256,500.
• Based in the San Francisco Bay area, California: $227,920 - $284,900.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.