Cloud Systems Administrator

Main Responsibilities

• Responsible for all onboarding/offboarding of SaaS platforms and related application/system support for Lightspeed cloud systems 
• Support of all cloud-based/SaaS applications including SSO configuration and user access troubleshooting 
• Support of Lightspeed Development Cloud PC environment including patch management, image creation/management, software review and installation, and cost/usage monitoring and reporting. 
• Management of all Lightspeed contractor/guest accounts, access, auditing, and tracking 
• Assist in the support and operation of Windows and Linux-based assets within the Cloud environment as well as tools and scripts to support operations and management 
• Management of cost reporting and optimization 
• Support the Platform Engineering team in daily operations of the Telesat MS Azure instances 
• Evaluate, deploy, and manage Cloud PC solutions for key lines of business. 
• Provide emergency support on incidents as required. 
• Perform occasional after-hours maintenance. 
• Incident on-call rotation as required. 
• Day-to-day operational support.  

Education & Experience Required

• Bachelor's degree in technical or engineering field or equivalent practical experience. 
• At least 3 years of relevant industry experience with the deployment, management and automation of Cloud-based resources. 
• At least 2 years experience in the operation of Cloud and data centre environments. 
• Industry certifications such as MCSE, CISSP are a strong asset. 

Specialized Knowledge, Skills and Abilities

• Experience in the administration of computer systems such as systems administrator in an operations role. 
• Strong understanding and hands on experience in operations and management of public cloud-computing environments like GCP, AWS and Azure.  
• Strong understanding and hands on experience in the administration of Linux.  
• Understanding of DevOps concepts. 
• Experience in the deployment and support of Cloud/remotely based desktops. 
• Working technical knowledge of network systems. 
• Working technical knowledge of current systems software, protocols and standards including Active Directory.  
• Identity management using Microsoft Identity Manager and Azure AD Connect. 
• Solid understanding of the Windows and Linux based endpoints. 
• Solid scripting experience (eg. Powershell, Terraform, Ansible). 
• Excellent written and oral communication skills.  
• Excellent problem-solving skills.  
• Strong analytical and troubleshooting skills 
• Strong interpersonal and organizational skills. 
• Ability to achieve Secret clearance 
• Must be well organized and able to grasp system concepts and communicate their applications. 
• Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks. 
• Ability to manage multiple demands with time related constraints in a fast-paced environment. 
• Prioritize and schedule work as necessary to maintain department standards and service level agreements 
• Ability to speak effectively before groups of internal employees, communicate technical information, create and deliver presentations and information sessions to both technical and nontechnical personnel. 
• Demonstrated experience in applying technical expertise and in-depth evaluation to solve complex problems in own area of expertise. 
• Ability to create and maintain documentation and training materials, including KB articles, for technical staff and end-user audiences.   
• Bilingualism (English/French) is an asset. 

Decision Making & Supervision

• Make decisions and recommendations within established procedures, based on troubleshooting and analysis. 
• Manage operating system upgrades. 
• Coordination with helpdesk, network/telecom, platform, and security teams. 
• Work under minimum supervision. 

Working Conditions

• Generally comfortable working conditions with lifting and onsite installations. 
• Moderate visual concentration in use of video display terminal. 
• Appropriate security clearances required. 
• Occasional off-hours support may be required. 
• Participation in group pager rotation (‘on call’).