VIP Account Manager
Confirmed live in the last 24 hours
FanDuel

1,001-5,000 employees

Fantasy sports and online U.S. sportsbook
Company Overview
Fanduel is on a mission to make sports more exciting. The company provides a daily fantasy sports platform with a range of game types for players with a guaranteed prize pool for the winners.
Data & Analytics

Company Stage

N/A

Total Funding

$4.6B

Founded

2009

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

8%

1 year growth

23%

2 year growth

75%
Locations
Toronto, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
Customer Service
Data Analysis
CategoriesNew
Sales & Account Management
Strategic Account Management
Requirements
  • Minimum 2 years of experience in high end customer service field preferred
  • Excellent verbal and written communication skills
  • Business to Customer Sales experience preferred
  • Experience with and a solid understanding of data analytics; able to identify and recognize trend
  • Knowledge of online gaming industry essential
  • Passionate about providing top level service
  • Confident and people focused personality
  • Strives to meet targets and deadlines
  • Excellent organizational and planning skills
  • Understanding of Marketing processes preferred
  • Willing and able to work non-traditional business hours
  • Travel for this role is expected approximately 25% of the time
Responsibilities
  • Plan and drive multiple campaigns, while maintaining end-to-end accountability for partner & VIP satisfaction and overall delivery excellence
  • Commercially focused to ensure priorities are driven based on ROI and Strategic Value
  • Liaise with various departments to ensure optimum VIP Player journeys and processes
  • Work closely with VIP Director, Marketing and Commercial Teams to create, track and report on monthly and quarterly execution plans
  • Regular meetings with internal VIP Operations Teams and Stakeholders to drive new launches and projects
  • Deliver against company responsible gaming protocols
  • Develop and track budgets with VIP Team to ensure fair use of player entertainment budgets for retail
  • Establish, monitor and report on goals and KPIs
  • Champions a book of business with consistent and meaningful outreach
  • Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived verses competitor activity
  • Provide recommendations for new VIP rewards and implement new program features