Solutions Enablement Manager
Confirmed live in the last 24 hours
Palo Alto, CA, USA
Experience Level
  • 5+ years of combined experience in product enablement, sales engineering and customer success with B2B SaaS companies
  • Experience managing enterprise SaaS implementation, integration, and/or support projects
  • Knowledge of customer Success KPIs, processes, and activities
  • Proven program management skills
  • Ability to design and deliver curriculum
  • Familiarity with AI/ML and related technologies
  • Experience with IT, IT Automation, and Technical Support systems
  • Excellent presentation and facilitation skills for training delivery
  • Strong verbal and written communication skills
  • Strong technical writing skills
  • Work with Marketing, Product, Engineering, Sales, Presales, and Customer Success teams to develop and curate product training content, curriculum, and certifications
  • Partner with Customer Success & Services, Sales Engineering, and Engineering and Data Science leadership to develop effective onboarding programs
  • Develop ongoing enablement and role excellence programs to provide CS, SE and technical teams with the skills, process and product knowledge needed for success in their roles
  • Collaborate with Product and Customer Success teams to provide enablement on all new releases
  • Gather feedback from CS, SE and technical teams to support continuous improvement of enablement programs
  • Measure the success of solutions enablement programs and initiatives
  • Curate technical content for internal and external use
  • First 60 days in role will be spent with Customer Ops team onboarding new customers to gain an understanding of our products, processes and enablement requirements
Desired Qualifications
  • Experience with ITSM and RPA is a plus
Company Overview
Aisera offers solutions for IT, HR, customer service, facilities, and cloud operations of companies, businesses, and organizations.