What We Do: AI Service Management (AISM):

There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? Aisera helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With Aisera, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.

The Role:

As a member of the Aisera Enablement team, the Solutions Enablement Manager will empower employees to do the best work of their careers, over-achieve targets, and drive the success of our customers. In this role, you will be responsible for the development and rollout of onboarding and ongoing enablement programs for our Customer Ops, Sales Engineering and technical teams. You will partner cross-functionally to build and deliver curriculum on Aisera products, processes, and role-based skills. 

What You’ll Do:

• Work with Marketing, Product, Engineering, Sales, Presales, and Customer Success teams to develop and curate product training content, curriculum, and certifications
• Partner with Customer Success & Services, Sales Engineering, and Engineering and Data Science leadership to develop effective onboarding programs
• Develop ongoing enablement and role excellence programs to provide CS, SE and technical teams with the skills, process and product knowledge needed for success in their roles
• Collaborate with Product and Customer Success teams to provide enablement on all new releases
• Gather feedback from CS, SE and technical teams to support continuous improvement of enablement programs
• Measure the success of solutions enablement programs and initiatives
• Curate technical content for internal and external use
• First 60 days in role will be spent with Customer Ops team onboarding new customers to gain an understanding of our products, processes and enablement requirements

What You’ll Need:

• 5+ years of combined experience in product enablement, sales engineering and customer success with B2B SaaS companies
• Experience managing enterprise SaaS implementation, integration, and/or support projects
• Knowledge of customer Success KPIs, processes, and activities
• Proven program management skills
• Ability to design and deliver curriculum
• Familiarity with AI/ML and related technologies
• Experience with IT, IT Automation, and Technical Support systems
• Excellent presentation and facilitation skills for training delivery
• Strong verbal and written communication skills
• Experience with ITSM and RPA is a plus
• Strong technical writing skills

Aisera Benefits

• Medical, dental, and vision benefits
• Holidays and flexible PTO
• Paid family leave
• 401(k) plan
• Stock Options
• Employment Assistance Program