Solutions Enablement Manager
Posted on 7/7/2023
INACTIVE
Aisera

201-500 employees

AI copilot for enterprise
Company Overview
Aisera stands out as a leading provider of AI and automation solutions, with a proven track record of enhancing service delivery and support across IT, operations, and customer service sectors. The company's AI Service Experience platform (AISX) leverages advanced language models and deep domain knowledge to achieve impressive auto-resolution rates and significant cost reductions, while offering comprehensive automation across multiple channels. Recognized by Forbes, CNBC, Deloitte, and Gartner among others, Aisera's commitment to quality and efficiency is further demonstrated by its extensive integration capabilities, sizable partner network, and a roster of flagship enterprise customers.
AI & Machine Learning

Company Stage

Series D

Total Funding

$189.1M

Founded

2017

Headquarters

San Jose, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

13%

2 year growth

76%
Locations
Palo Alto, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • 5+ years of combined experience in product enablement, sales engineering and customer success with B2B SaaS companies
  • Experience managing enterprise SaaS implementation, integration, and/or support projects
  • Knowledge of customer Success KPIs, processes, and activities
  • Proven program management skills
  • Ability to design and deliver curriculum
  • Familiarity with AI/ML and related technologies
  • Experience with IT, IT Automation, and Technical Support systems
  • Excellent presentation and facilitation skills for training delivery
  • Strong verbal and written communication skills
  • Strong technical writing skills
Responsibilities
  • Work with Marketing, Product, Engineering, Sales, Presales, and Customer Success teams to develop and curate product training content, curriculum, and certifications
  • Partner with Customer Success & Services, Sales Engineering, and Engineering and Data Science leadership to develop effective onboarding programs
  • Develop ongoing enablement and role excellence programs to provide CS, SE and technical teams with the skills, process and product knowledge needed for success in their roles
  • Collaborate with Product and Customer Success teams to provide enablement on all new releases
  • Gather feedback from CS, SE and technical teams to support continuous improvement of enablement programs
  • Measure the success of solutions enablement programs and initiatives
  • Curate technical content for internal and external use
  • First 60 days in role will be spent with Customer Ops team onboarding new customers to gain an understanding of our products, processes and enablement requirements
Desired Qualifications
  • Experience with ITSM and RPA is a plus