A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
●Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
●Engaging with guests to build personal relationships and remedy any complaints
●Conducting regular front office inspections to ensure we’re making the right first impression
●Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
●Training team members on PBX procedures and taking the lead during an emergency or crisis
●Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.
What We need from you:
●Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
●3 years of Front Office/Guest Service experience including management experience
●Must speak fluent English
●Other languages preferred
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
What you can expect from us:
Salary Range: $75,000.00-$80,000.00 USD
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
Administrative & Executive Assistance (1)