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Head of Deal Desk
Updated on 2/1/2023
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Minimum of 10+ years of combined experience in deal desk, pricing, collections, and billing in enterprise B2B SaaS. Experience building and leading a deal desk and/or QTC function
  • Hands-on leader with solid understanding of sales operations processes, software pricing/discounting, contracting, and negotiation strategy
  • Deep understanding of SaaS business metrics and key issues affecting deal desk around deal structuring, bookings policies and revenue recognition
  • Customer-focused with ability to multitask and prioritize at times of high volume
  • Must have experience directly working with Quote-to-Cash stakeholders in gathering requirements and developing scalable solutions
  • Strong communication and project management skills are a must - the ability to understand and articulate complex challenges and obtain buy-in from stakeholders to drive towards a solution; experience presenting to C-level and Senior Leadership
Responsibilities
  • Build and scale all aspects of Deal Desk, including supporting sales in deal structuring, contract reviews, approvals, and order management
  • Improve the deal desk process through collaboration with sales management, GTM operations, finance, legal, security, product, and IT to ensure optimal deal cycle times and execution
  • Analyze quoting and pricing patterns to drive recommendations and optimization of our customer lifetime value (CLV)
  • Oversee and manage our Quote-to-Cash process and systems to drive velocity, accuracy, and efficiency at scale
  • Review, approve and document all non-standard commercial terms to comply with company and revenue objectives
  • Lead, own, and deliver critical cross-functional Quote-to-Cash initiatives and projects to include system implementations, operational improvements, and new product rollouts
ProductBoard

201-500 employees