Full-Time

Service Desk Technician II

Confirmed live in the last 24 hours

Fluence

Fluence

1,001-5,000 employees

Global energy storage and digital application provider

AI & Machine Learning
Data & Analytics
Energy

Senior

San Francisco, CA, USA + 1 more

Required Skills
NetSuite
Communications
Management
Salesforce
Customer Service
Android Development
Requirements
  • 5+ years in information technology management support
  • 5+ years of experience with Mac OSX support
  • 5+ years Customer Service experience
  • Proficient in both Windows and Mac hardware and OS
  • Experienced with ServiceNow
  • Experienced with Active Directory and MS Office 365 administration
  • Experienced with Adobe, NetSuite, Salesforce, Workday, and SharePoint
  • Experienced with audio/video conferencing technology setup, administration, and troubleshooting
  • Comprehensive understanding of network architecture, Office 365 environments, identity, device management device and software/license management
  • Experienced in technical writing and developing procedural documentation and workflows
  • Experienced with Customer Service and Customer Experience Management practices and communication techniques
  • Familiar with ITIL and ITSM practices – certifications a plus
  • Apple ACSP certification a plus
  • Security + or CompTIA Certification a plus
Responsibilities
  • Support and Administer Window PC and Apple macOS
  • Provide mobile device support and administration for Apple iOS and Android devices
  • Investigate and resolve IT incidents related to a broad range of IT and application services including MS Office 365, Account/Access provisioning, service integration, global network, printing, and conferencing services
  • Support onsite conferencing technology and office infrastructure/network and assist with infrastructure projects
  • Administer IT hardware/device provisioning for both Windows-based PCs and Apple Macs and partner with infrastructure to develop and manage any asset and device management processes and systems
  • Administer IT software and licensing and partner with infrastructure to develop and manage any software and license management processes and systems
  • Administer account/access provisioning and perform IT system administration
  • Develop and contribute to IT knowledge base, processes, procedures, runbooks, workflows, reference guides and continuous improvement to better enable IT support services
  • Partner and communicate with all levels of the organization including senior and executive-level management to resolve issues and fulfill IT service requests
  • Partner with Cybersecurity for data and device security and policies
  • Partner with Infrastructure on network projects and end-users service administration and policies
  • Partner with Applications teams on service transition and operational readiness

Fluence, a global leader in energy storage, offers an integrated ecosystem of products, services, and digital applications for renewables and storage, including the Fluence IQ Platform with AI-enabled SaaS products. Their standardized Technology Stack enables rapid and cost-effective deployment of energy storage, optimizing storage and renewable assets for a more resilient and sustainable electric grid.

Company Stage

Series C

Total Funding

$250M

Headquarters

Arlington, Virginia

Founded

2018

Growth & Insights
Headcount

6 month growth

21%

1 year growth

43%

2 year growth

74%