Service Key Account Manager @ SMA America

Why Work at SMA America

At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy.

But we’re not just transforming power — we’re empowering people.

We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.

Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you.

POSTITION OVERVIEW

We are seeking aService Key Account Manager who is responsible for comprehensive management of key customer accounts. Duties include monitoring, coordinating, and facilitating service activities for one or more of the company’s top customers. The Service Key Account Manager is also responsible for maintaining excellent customer service activities in meetings, on calls, emails, and while in the field at customer sites.

PRIMARY DUTIES / RESPONSIBILITIES

Analyzes data and tracks specific customer field activities while providing support by gathering the necessary departments within SMA to support the customer.

Develops a thorough understanding of customer service strategy, priorities, organization, and methodologies.

Establishes and fosters key account service partnerships through building trust, transparency, and cooperation.

Develops strong relationships with colleagues and solid communication structures at all relevant levels within the organization, including engineering, purchasing, sales, project management, and senior management.

Actively monitors service performance, drives interaction with SMA global key account managers and other relevant activities of an account, reports relevant aspects, and facilitates involvement when appropriate.

Assists in drafting the service portion of framework agreements for key customer accounts, focusing on global consistency and regional needs.

Creates annual service plans based on the service strategy.

Drives SMA DE R&D resourcing focus to achieve breakthrough improvements in quality and uptime based on key account needs.

Implements and improves processes as needed.

Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

Education: A bachelor’s degree in engineering or a related technical field is preferred.

Experience: At least 5 years of experience in electrical, electronic and/or network communications is strongly preferred.

Technical Expertise: Deep understanding of SMA products, solar power systems, energy storage, grid integration, and troubleshooting methodologies.

PREFERRED QUALIFICATIONS

Prior experience in the solar energy industry is strongly preferred.

Solid knowledge of service principles and key account management are required.

Strong background in Electrical Engineering systems.

Understanding of AC and DC Theory. Understanding of Electromagnetism.

Knowledge of solar and/or alternative energy markets is preferred. Knowledge of National Electric Code is preferred.

Proficiency in the English language, both written and verbal, is required. German and/or Spanish language skills would be a plus.

A valid driver’s license and an acceptable driving record are required.

This position may require up to 25% domestic and international travel.

WE OFFER

Compensation: $104,000 - $134,000 annually, dependent upon experience

Comprehensive benefits including health, dental and vision coverage (including $0 premium options)

Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays

401(k) plan with company match

Opportunities for professional development and training

Inclusive, collaborative, and innovative work environment

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.

If you have any question regarding our privacy policy, please contact us at [email protected]

Service Key Account Manager

SMA America

Compensation Overview