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Senior Legal Claims Analyst II
Posted on 1/28/2023
San Francisco, CA, USA
Experience Level
  • Bachelor's Degree
  • 8+ years experience in claims investigations or 8+ years experience as a paralegal, including extensive experience in tort litigation and/or investigations work
  • Strong knowledge of the insurance industry
  • Strong knowledge of e-discovery tools and methods, and records/content management systems
  • Strong knowledge of GSuite, Google Vault, Slack, Jira, Confluence, and AWS/GCP
  • Collaborative by nature and able to build strong partnerships, with a responsive, service-oriented attitude
  • Exceptional writing and communications skills and a demonstrated ability to communicate effectively with senior leadership
  • Experience managing structured and unstructured data
  • Excellent organizational skills and the ability to prioritize issues under time pressure
  • Investigate on-road incidents and escalate potential legal risks and insights to the Litigation team
  • Design and manage the Legal Claims Investigations program for special investigations concerning safety reports
  • Triage incoming requests for investigations, provide timely and pertinent analysis, and coordinate response efforts cross-functionally
  • Discover and identify fraud trends and develop improvements for stronger policies, procedures, and regulation
  • Support the Cruise Litigation team in successfully resolving vehicle-related claims, disputes, and litigation with creative and outside-the-box strategies, by analyzing data, identifying trends, and driving resolution decisions
  • Assist in litigation management by conducting fact-finding investigations, collecting and retaining documents, managing document production, assisting with conducting witness interviews, and maintaining case files
  • Partner closely with the Cruise Risk team to design, develop, and build a best-in-class claims process that focuses on doing the right thing and putting our customers first, while maximizing efficiency and maintaining SLA performance targets
  • Triage and manage law enforcement requests for the Litigation team
  • Work closely with the Legal Operations team on cross-functional programs, including matter management and metrics, budgeting, etc
Desired Qualifications
  • Paralegal certification
  • Experience working in tech, especially for a large or scaling organization
  • Rideshare tech, auto liability, general liability and/or auto insurance experience
  • Experience using data analytics to inform claims valuation and resolution strategies
  • Understanding of autonomous vehicle technology

1,001-5,000 employees

Self-driving car service
Company Overview
Cruise's is building self-driving vehicles to improve life in our cities. The company makes autonomous, sustainable, self-driving EVs.
  • Flexible vacation
  • Paid holidays
  • Paid parental leave
  • Fertility & family expansion benefits
  • 401k matching program
  • Monthly social events
  • Community volunteering programs
  • Healthy meals & snacks for onsite employees
  • Quarterly offsites & working retreats
  • Monthly wellness stipend
  • Mental health support
  • Professional development programs
  • On-site gym in SF HQ
  • Commuter benefits for onsite employees
  • Medical, dental & vision coverage
Company Core Values
  • Stay safe
  • Stay focused
  • Own it
  • Seek truth
  • Work together
  • Be humble