Enterprise Customer Success Manager
Confirmed live in the last 24 hours
Deepgram

51-200 employees

Advanced AI-powered speech transcription and understanding service
Company Overview
Deepgram stands out as a leading AI company with a focus on understanding human language, providing developers with advanced speech AI transcription and understanding capabilities through a simple API call. The company's models offer fast, accurate transcription, summarization, sentiment analysis, and topic detection, and can be used in any programming language, making it highly adaptable for diverse use cases. As a proud NVIDIA partner and Y Combinator company, Deepgram has secured significant funding, demonstrating its industry leadership and potential for growth in the AI Speech Understanding sector.
AI & Machine Learning
B2B

Company Stage

Series B

Total Funding

$103.3M

Founded

2015

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-14%

1 year growth

-13%

2 year growth

-4%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Requirements
  • Strong analytical skills
  • Proven success in managing the renewal process and upselling enterprise customers
  • Experience in customer-facing roles
  • Technical aptitude
  • Exceptional communication skills
Responsibilities
  • Drive value to customers by understanding their business objectives and strategically aligning solutions
  • Partner with Account Executives to manage enterprise-level and strategic accounts
  • Build and maintain strong relationships with customers
  • Demonstrate the value of the product to customers
  • Manage the renewal process and identify opportunities for account expansion
  • Maintain a deep understanding of the company’s solutions and industry trends
Desired Qualifications
  • Experience working with APIs and supporting a technical product
  • Experience in managing high ARR accounts and/or high valued logos
  • Experience capturing and presenting customer success stories effectively