Title: Operational Excellence Program Manager

Location: Austin, TX (Hybrid)

Reporting to: Director, Operations

About Hippo:

Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.

Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. We aim to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership.

About This Role:

The Operations Excellence Partner will be responsible for identifying, scoping, and improving inefficiencies within the designated business unit. This role will collaborate with leaders and teams to develop and implement processes that align with the 4 C’s: Cost, Control, Compliance, and Customer. The ideal candidate will have experience in efficiency methodologies such as Six Sigma or Lean, be highly organized, and possess excellent stakeholder management skills. Personal lines insurance knowledge and experience are strongly preferred.

About You:

You thrive in a fast-paced, agile environment and are passionate about driving efficiency and operational excellence. With a background in process improvement, you excel at identifying inefficiencies and implementing solutions that lead to measurable outcomes. You are highly organized, with the ability to manage multiple projects and priorities simultaneously. Your communication skills are top-notch, allowing you to collaborate effectively with stakeholders across all levels of the organization. You work well under pressure and are comfortable navigating complex challenges, always maintaining a focus on delivering results.

What You’ll Do:

• Partner with business unit leaders to identify areas for process improvement and develop initiatives that align with the company’s strategic goals.
• Apply the 4 C’s framework (Cost, Control, Compliance, and Customer) to create efficient and scalable processes.
• Lead and facilitate continuous improvement projects using Six Sigma, Lean, or other process improvement methodologies.
• Work closely with Learning, Audit, Data, and Documentation teams to create and sustain a full continuous improvement cycle.
• Conduct process mapping and analysis to identify inefficiencies and recommend solutions that drive operational excellence.
• Collaborate with stakeholders across multiple teams to ensure alignment and successful implementation of new processes.
• Track the success of improvement projects by defining KPIs and regularly reporting on outcomes.
• Provide training and coaching to business unit employees to promote a culture of continuous improvement.
• Stay up-to-date on industry trends and best practices in process improvement and personal lines insurance.

Must Haves:

• Bachelor’s degree in Business, Operations, or a related field, or equivalent work experience.
• Proven experience working on cross-functional teams and managing multiple stakeholders.
• Excellent organizational and project management skills.
• Ability to communicate effectively across all levels of the organization.
• Strong analytical and problem-solving abilities.
• Proficiency in process mapping, data analysis, and performance measurement.  

Preferred Skills:

• Certification in Six Sigma, Lean, or other process improvement methodologies.
• Familiarity with continuous improvement cycles and auditing processes.
• Experience working within regulated industries, with a focus on compliance.
• Strong knowledge of personal lines insurance is preferred.