Salary Range: 19 to 22 (Currency: USD) (Pay period: per-hour-wage)
Energetic Customer Service Star with Sales Experience needed for a Top-Notch Residential Service Company
About Us: We’re Paradise Plumbing & AC - your friendly neighborhood home service experts, rocking the scene in HVAC and plumbing services. Our exceptional service is what sets us apart, and our dedication to making our customers smile is what’s earned us our industry reputation. We’re not just about servicing homes, but also building strong relationships with our customers. And here’s the good news - we’re growing, and we’re on the hunt for a sparkling Customer Service Representative with a flair for sales to join our crew!
The Role: As our Customer Service Representative, you’re not just a team member; you’re the human embodiment of our brand. We want someone who’s passionate about providing outstanding service to our residential clients, managing their inquiries, arranging service appointments, and supporting our hard-working tech team. Your superior communication skills, knack for problem-solving, and sales experience will contribute to our continued growth and success. Your enthusiasm and ability to upsell our services, paired with your unwavering commitment to customer satisfaction, will be instrumental in driving our business forward.
Responsibilities:
- Greet customers with your warm, friendly voice as you handle their calls and inquiries. Your top-notch customer service and sales skills will brighten their day and boost our sales!
- Listen attentively to customer needs, demonstrating empathy, and the eagerness to resolve their issues promptly.
- Guide customers towards suitable services, utilizing your sales skills to ensure they’re receiving the best solutions while increasing company sales.
- Arrange service appointments like a maestro, seamlessly dispatching technicians according to availability, customer needs, and service urgency.
- Provide customers with accurate information about our services, prices, and appointments, utilizing your sales acumen to effectively upsell and cross-sell our services.
- Follow up with customers post-service, ensuring they’re pleased with our service and encouraging them to consider additional services as needed.
- Handle complaints with grace and a solution-oriented mindset, using these opportunities to sell the value of our commitment to customer satisfaction.
- Stay up-to-date about our latest services, policies, and procedures to keep our customers well-informed and promote additional services.
- Other duties align with those typically associated with a Customer Service role in the residential service industry.
Qualifications:
- Past experience in customer service and sales or inside sales, ideally in a service-focused industry.
- Ability to build strong relationships with customers and identify sales opportunities.
- You radiate positivity, work hard, and love making customers happy while also promoting our services and driving sales.
- All other qualifications associated with the original job description.
- At Paradise Service Technologies, we believe in rewarding our staff with competitive pay, comprehensive benefits, and a supportive, fun work environment.
Paradise Plumbing & AC and Legacy Service Partners is an equal opportunity employer. We believe diversity and inclusion are keys to our success, and we’re committed to fostering a welcoming workplace for everyone. All qualified candidates will be considered without regard to race, color, religion, marital status, pregnancy, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other characteristic protected by law.
