Full-Time
Customer Service Representative
Posted on 6/27/2024
Legacy Service Partners
11-50 employees
Provides HVAC, plumbing, and electrical services
Compensation Overview
$19 - $22Hourly
Entry
Fort Lauderdale, FL, USA
- Past experience in customer service and sales or inside sales, ideally in a service-focused industry.
- Ability to build strong relationships with customers and identify sales opportunities.
- Positive attitude, hardworking, and customer-oriented.
- Greet customers and handle inquiries with excellent customer service and sales skills.
- Listen to customer needs, demonstrate empathy, and resolve issues promptly.
- Guide customers to suitable services, upsell and cross-sell services, and arrange service appointments efficiently.
- Provide accurate information about services, prices, and appointments, follow up post-service, and handle complaints effectively.
- Stay informed about company services, policies, and procedures to promote additional services.
Legacy Service Partners operates a network of home service brands that specialize in HVAC, plumbing, and electrical services for residential customers. Their approach involves collaborating with companies that have effective management and a positive workplace culture, providing them with essential resources and processes to enhance their service delivery. This includes offering strong support for employees, back-office operations, and data insights to navigate the competitive landscape. Unlike many competitors, Legacy Service Partners focuses on empowering their partners by respecting and enhancing their existing teams and cultures, while also sharing profits generated through their collaboration. Their goal is to foster strong leadership and maintain a loyal customer base, ensuring that decisions made benefit their partners, employees, and the communities they serve.
Company Stage
Private
Total Funding
N/A
Headquarters
Tampa, Florida
Founded
2021
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 85%
Simplify's Take
What believers are saying
- Strategic partnerships, such as with John Henry’s Plumbing and Buehler Air Conditioning, expand Legacy's national footprint and market influence.
- The backing from Gridiron Capital provides financial stability and resources for continued growth and service enhancement.
- Legacy's focus on maintaining high customer satisfaction and quality workmanship ensures a strong reputation and loyal customer base.
What critics are saying
- Rapid expansion through multiple partnerships may lead to integration challenges and operational inefficiencies.
- Dependence on the performance of partner companies could impact overall success if any partner underperforms.
What makes Legacy Service Partners unique
- Legacy Service Partners focuses on amplifying the strengths of their partners' existing teams and cultures, unlike competitors who may impose their own operational models.
- Their commitment to sharing profits and value generated with partners sets them apart in the home services industry.
- Legacy's emphasis on strong employee-centered culture and data-driven insights provides a unique competitive advantage in retaining talent and optimizing operations.