Full-Time

Commercial HVAC/R Service Manager

Posted on 5/22/2024

Teamshares

Teamshares

51-200 employees

Employee ownership platform for small businesses


Senior

Columbus, OH, USA

Required Skills
Communications
R
Requirements
  • Degree in a related field or equivalent work experience in the HVAC/R industry
  • 10 or more years of proven experience in HVAC/R service, maintenance, and repair, with a strong technical background
  • 5 or more Leadership and managerial experience, including team supervision and development of HVAC/R technicians
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a customer-focused mindset
  • Knowledge of industry regulations and safety standards
  • Proficiency in HVAC/R software and tools
  • EPA certification, valid HVAC/R certifications and licenses as required by state and local boards and regulations
Responsibilities
  • Recruit, train, mentor, and supervise a team of HVAC/R technicians and support staff
  • Foster a positive and collaborative work environment, exhibiting and promoting behaviors consistent with our Core Values
  • Monitor and evaluate employee performance, providing constructive feedback and coaching as needed
  • Schedule and dispatch service calls to technicians efficiently to meet customer needs and optimize technician productivity
  • Allocate resources effectively, ensuring that all service requests are addressed promptly and professionally, including equipment delivery, site surveys and permits & inspections
  • Manage service contracts and agreements, ensuring that all obligations are met
  • Maintain a high level of customer satisfaction by addressing customer concerns and resolving issues in a timely and professional manner
  • Provide consultative advice to customers, resulting in cross-sell and upsell revenue
  • Build and maintain strong customer relationships through effective communication and follow-up
  • Assist technicians in diagnosing complex HVAC/R systems issues, offering technical guidance and expertise
  • Stay updated on industry trends, best practices, and emerging technologies to ensure the team's technical knowledge is current
  • Monitor service quality and provide guidance and training to technicians to ensure service excellence
  • Manage inventory and supplies to ensure the availability of necessary equipment and parts
  • Optimize service processes and workflows to improve efficiency and reduce operational costs
  • Ensure compliance with safety regulations and industry standards, promoting a safe working environment
  • Monitor and manage department budgets and financial performance
  • Maintain accurate records of service activities, including work orders, service agreements, and customer interactions
  • Generate regular reports on department performance, including key performance indicators (KPIs)

Teamshares Inc. offers an employee ownership platform for small businesses, utilizing proprietary software, education, and financial products to gradually transition acquired businesses to 80% employee ownership within 20 years, generating $10 billion in new wealth for employees through stock ownership. The company's approach involves acquiring traditional small businesses from retiring owners, providing new leadership, financial education, equity management software, and financial products.

Company Stage

Series D

Total Funding

$320.7M

Headquarters

Brooklyn, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-5%

2 year growth

51%