Responsibilities

• Recruit, train, mentor, and supervise a team of HVAC/R technicians and support staff.
• Foster a positive and collaborative work environment, exhibiting and promoting behaviors consistent with our Core Values.
• Monitor and evaluate employee performance, providing constructive feedback and coaching as needed.
• Schedule and dispatch service calls to technicians efficiently to meet customer needs and optimize technician productivity.
• Allocate resources effectively, ensuring that all service requests are addressed promptly and professionally, including equipment delivery, site surveys and permits & inspections.
• Manage service contracts and agreements, ensuring that all obligations are met.
• Maintain a high level of customer satisfaction by addressing customer concerns and resolving issues in a timely and professional manner.
• Provide consultative advice to customers, resulting in cross-sell and upsell revenue.
• Build and maintain strong customer relationships through effective communication and follow-up.
• Assist technicians in diagnosing complex HVAC/R systems issues, offering technical guidance and expertise.
• Stay updated on industry trends, best practices, and emerging technologies to ensure the team’s technical knowledge is current.
• Monitor service quality and provide guidance and training to technicians to ensure service excellence.
• Manage inventory and supplies to ensure the availability of necessary equipment and parts.
• Optimize service processes and workflows to improve efficiency and reduce operational costs.
• Ensure compliance with safety regulations and industry standards, promoting a safe working environment. Monitor and manage department budgets and financial performance.
• Maintain accurate records of service activities, including work orders, service agreements, and customer interactions. Generate regular reports on department performance, including key performance indicators (KPIs).
• Maintain accurate records of service activities, including work orders, service agreements, and customer interactions. Generate regular reports on department performance, including key performance indicators (KPI’s).

Qualifications:

• Degree in a related field or equivalent work experience in the HVAC/R industry.
• 10 or more years of proven experience in HVAC/R service, maintenance, and repair, with a strong technical background.
• 5 or more Leadership and managerial experience, including team supervision and development of HVAC/R technicians.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Knowledge of industry regulations and safety standards.
• Proficiency in HVAC/R software and tools.
• EPA certification, valid HVAC/R certifications and licenses as required by state and local boards and regulations.

Benefits:

• You’ll receive “key person” ownership stock grant that will vest over a 5-year period. As an employee-owner, you’ll receive dividend payouts based on company profitability, along with opportunities for performance bonuses and merit increases.
• 401(k) with company match
• Medical/ Dental/ Vision
• AD&D, LTD & STD, and Life Insurance
• Vacation, sick, and holiday paid time
• Professional development and training