Full-Time
Technical Services Care Specialist
Confirmed live in the last 24 hours
Budderfly
201-500 employees
Energy management and efficiency solutions provider
Compensation Overview
$26 - $29.5Hourly
Entry, Junior
Shelton, CT, USA
- Strong interpersonal, analytical, verbal and written communication skills
- Coordinating multiple daily tasks concurrently
- Demonstrated experience in customer phone service
- Able to work as a team player and independently
- Creative problem solver with ability to multi-task
- Ability to work rotational weekend/holiday call
- Passion for energy savings
- Maintaining positive relationships with customers
- Enjoys continuous learning, as supported by your organization, both technically and professionally
- Excellent verbal and written skills.
- Work across / with organization Teams.
- Owns the customer experience from beginning to end (in combination with Technical Support Associates) for Technical Services reported issues
- Act as Liaison with management and our customers
- Provide dedication to improve customer service and business productivity
- Proactively reach out to customers regarding the current standing of reported issues (ticket statuses)
- Provide excellent and timely customer service through phone, email, and chat
- Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services ticket process
- Works to improve customer satisfaction throughout the Technical Services issue resolution process
Budderfly specializes in energy management services aimed at helping businesses reduce their energy consumption and carbon footprint. They operate under the "Energy as a Service" (EaaS) model, which allows clients to access energy-efficient technologies, like HVAC systems and LED lighting, without any upfront costs. Instead, Budderfly covers the installation expenses and shares in the savings generated from lower energy bills, creating a mutually beneficial arrangement. This approach not only supports businesses in adopting sustainable practices but also aligns financial incentives with environmental goals. Budderfly's mission is to enhance energy efficiency and reduce waste, contributing to net-zero energy objectives and improving operational efficiency for a variety of commercial clients.
Company Stage
N/A
Total Funding
$82.5M
Headquarters
Shelton, Connecticut
Founded
2007
6 month growth
↑ 191%1 year growth
↑ 191%2 year growth
↑ 191%
Simplify's Take
What believers are saying
- Budderfly's partnerships with organizations like Perry School Community Services Center and Craveworthy Brands highlight its ability to scale sustainability solutions across various sectors.
- The company's inclusion in the Inc. 5000 and Deloitte Technology Fast 500 lists reflects its rapid growth and market recognition.
- Securing $400 million in funding positions Budderfly for significant expansion and innovation in the energy management sector.
What critics are saying
- The competitive landscape in energy management and sustainability could pressure Budderfly to continuously innovate to maintain its market position.
- Dependence on shared savings as a revenue model may be impacted by fluctuations in energy prices and client energy usage patterns.
What makes Budderfly unique
- Budderfly's 'Energy as a Service' model eliminates upfront costs for clients, making energy efficiency upgrades accessible without financial barriers.
- The company focuses on a wide range of commercial facilities, from restaurants to retail stores, allowing for diverse applications of their energy-saving technologies.
- Budderfly's recent $400 million debt facility underscores its financial stability and capacity for large-scale deployment of clean energy technologies.
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