Client Success Manager
Posted on 4/4/2023
Experience Level
  • Bachelor's Degree or equivalent experience
  • 3+ year(s) experience as a Customer/Client Success Manager OR similar position working with clinical customers & healthcare administrators
  • 2+ year(s) experience facilitating engagement with SaaS products in digital health
  • Energy and passion- the concept of managing 30+ customers excites you!
  • A "people person" who truly enjoys interacting with clients and can communicate difficult concepts fluidly
  • A strong work ethic, proactively following up with our customers and keeping them on track
  • Excellent organizational skills, are able juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
  • Proven track record of building and maintain relationships with internal and external stakeholders
  • A passion for teaching and training
  • Strong critical thinking and problem-solving skills
  • Strong attention to detail with a solution-driven approach
  • Ability to travel up to 50%
  • Build relationships with facility ownership and local leadership
  • Facilitate ongoing training and engagement within established facilities
  • Act as a customer advocate
  • Meet client retention and platform utilization goals
  • Promote add-on products and services
  • Request and respond to customer feedback
  • Provide timely feedback to the facilities, internal stakeholders, and our strategic partners
  • Partner with the data team to create and deliver performance reports for all assigned customers
Desired Qualifications
  • Clinical experience in a post-acute setting
Curve Health

11-50 employees

Senior care telemedicine platform
Company Overview
Curve Health's Mission is to catalyze hope and create innovation to enable better care for all. Curve's platform is designed to facilitate remote care for even the most complex patients during an acute event leveraging complex EHR integrations for improved visibility, providing a much better patient AND provider experience at a lower cost impact.
  • A remote work environment
  • Medical, dental, & vision package
  • Unlimited vacation
  • Competitive salary + equity
  • Open forum for innovation and ideas
  • A personal development plan designed to help you grow
  • A fun and light work environment with serious responsibilities
Company Core Values
  • Be impactful.
  • Equalize access.
  • Catalyze change.
  • Honor every life.