Expert Team
Coordinator
Confirmed live in the last 24 hours
Filevine

201-500 employees

Legal case management work platform
Company Overview
Filevine's mission is to solve the problem of workplace communication and alignment by empowering professionals to manage their teams and their clients smoothly and effectively. The company has created legal case management software that connects everything from task automation to client communication and timekeeping to legal documents.
Data & Analytics

Company Stage

Series D

Total Funding

$371.5M

Founded

2015

Headquarters

Salt Lake City, Utah

Growth & Insights
Headcount

6 month growth

3%

1 year growth

4%

2 year growth

-1%
Locations
Salt Lake City, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • A bachelor’s degree preferred
  • Experience operating in a fast-growing company; tech company experience preferred
  • Assertive communicator, with superior writing and editing skills, that can provide recommendations and instill confidence
  • Quick learner of new technologies, self-motivated
  • Organized, detail-oriented, and timeline driven
  • Ability to independently manage competing customer priorities and initiatives with limited structure
  • Able to anticipate needs and dependencies without being asked or directed
  • Flexible and willing to perform other duties as requested
  • Strong attention to accuracy and detail
  • A life long learner, constantly learning, improving and innovating
Responsibilities
  • Collect and triage customer requests and ensure timely fulfillment and solutions
  • Serves as the main point of contact between the expert team, internal representatives for the customer, and customer to provide updates on project timelines and deliverables
  • Schedule meetings for your designated Expert Team(s)
  • Organizing Expert Team Leader's time by reading, researching, and routing Issue Desk Tickets: collecting and analyzing information; initiating telecommunications
  • Assist in documentation of solutions given to assigned customers, including Filevine Help Center articles, Filevine University courses, Guru cards, CIP training, etc.
  • Provide historical reference by developing and utilizing filing and retrieval systems and potentially recording meeting discussions
  • Contribute to encouraging, high-performing team culture by completing individual tasks to achieve team goals