Partner Success Manager
Southeast
Posted on 4/3/2024
INACTIVE
Tekion

1,001-5,000 employees

End-to-end cloud native automotive platform
Company Overview
Tekion's mission is to build the world's best business applications in the cloud. The company's flagship product helps automotive companies power their retail.
Data & Analytics
AI & Machine Learning

Company Stage

Series D

Total Funding

$435.1M

Founded

2016

Headquarters

Pleasanton, California

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

0%

2 year growth

48%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Management Consulting
Consulting
Requirements
  • Automotive software, DMS, or dealership experience
  • Superb communication and interpersonal skills
  • Adaptable and able to quickly grasp and apply new info
  • Experience working in a customer service role
  • Knowledge of customer success processes
  • Highly organized, detailed, and a self-starter
  • Ability to travel (20%-30%) into territory and visit dealer partners on-site
Responsibilities
  • Developing and managing all assigned dealer partner portfolios
  • Handle dealer partner inquiries and communication
  • Analyze dealer partner data to improve customer experience
  • Evaluate and improve tutorials and other communication infrastructure
  • Mediate between dealer partners and the organization
  • Handle and resolve dealer partner requests and concerns
  • Suggest new solutions or products to improve dealer partners’ operations
  • Anticipate customer needs based on projects in the pipeline
  • Prove their value, internally and externally, to promote business growth and profitability for all