About The Role

We’re looking for someone with a customer support background who is passionate about engaging your customers and ensuring they have a great experience. You will drive success at Sentry by helping us reduce response times, help us scale our support needs, and ultimately making our customers happy.

In this role you will:

• Become a Sentry account & billing expert and a customer advocate
• Answer inbound Support requests about Sentry’s account & billing
• Contribute to team operational improvements and support knowledge base documentation and building macros to enable the rest of the team

You’ll love this job if you:

• You’re resourceful and a natural tinkerer
• You’re driven by the joy customers get from using your products

Qualifications

• 1+ year of customer support, technical support, or related customer-facing role
• Excellent written communication with an ability to manage customer expectations
• Ability to manage competing priorities and deadlines with a sense of urgency
• Nice to have: Experience contributing to open-source projects

The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $70,000 to $75,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.