About Us
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
Location Jersey City, NJ (Hybrid; in-office/travel 2-3 times per week)
About the Role
The Director, Security and Surveillance, will lead all BetMGM facilities, with a particular focus on our corporate headquarters in Jersey City, NJ. The position will also have oversight of all partnership properties that BetMGM team members work in or visit on a regular basis. The position will lead all security, surveillance, and corporate office facility operations teams and provide mentorship and guidance while ensuring all Company policies and procedures are being followed. The right candidate will build out the security, surveillance and facility strategy for all BetMGM assets. The position will also be tasked with assisting the business with new locations and affiliate properties as deemed necessary. The Director, Security and Surveillance, will assist Senior leadership with needs assessments when and where applicable. The right individual for this role will have a keen attention to detail, enjoy strategic forward planning, and will possess a knowledge of multi-dimensional security and surveillance needs.
Responsibilities
Manage all security- and surveillance-related operational matters of various properties and their events. This includes leading Senior Managers and providing effective leadership and guidance during any major crisis/incidents
Support leadership with the implementation and execution of strategic goals to deliver guest service using feedback and data with a proactive approach; manage the delivery and measurement of guest service consistent with the property's core service standards.
Support leadership and facilities personnel in all BetMGM properties, including those headquartered in Jersey City, NJ, as well as all affiliate/partnership properties
Provide ongoing safety and security consultation to the entire BetMGM organization, including, but not limited to: supporting ongoing yearly training efforts such as active shooter, OSHA, and emergency preparedness
Develop an understanding of all relevant local, state, and federal laws and maintain a good working relationship with local law enforcement, gaming agents, and other regulatory officials/bodies
Collaborate, as needed, with local law enforcement to uphold law and order in the facility, maintain guest/team member safety, and respond to and handle emergency situations
Promptly address all guest and team member questions or concerns, either directly or by involving the appropriate department, supervisor, or manager to ensure accurate information or effective resolution
Lead all facility functions for the company, including but not limited to: ensuring all equipment and building functions are maintained and working properly
Lead emergency response center duties and respond to emergency events, as needed
Provide clear guidance and support during emergency situations, including evacuations, severe weather, natural disasters, and security threats
Offer recommendations to help resolve incidents effectively and minimize impact to the business
Manage relationships with Security/Surveillance and Facilities vendors, including reviewing contracts to ensure alignment with business needs and compliance with company standards
Manage vendors to ensure completion of work orders and contracted services
Oversee the planning and execution of new facility builds for Security and Surveillance, including access control systems, security assessments, surveillance infrastructure, and overall coordination across all managed areas
Ensure policies/procedures and compliance standards are followed and maintained
Maintain knowledge of company internal controls, policies, regulations, and procedures Implement Human Resources initiatives focused on fostering a collaborative and respectful work environment
Drive efforts in performance feedback, recognition, team member engagement, effective hiring, training, and succession planning, aligning with the company’s commitment to culture and belonging
Ensure proper reporting and communication between surveillance and security as it pertains to incident reports and regulatory items
Maintain oversight of key control and issuance of team member badges and permits Perform other job-related duties as deemed necessary or assigned by the Chief Legal Officer
Essential Functions
Must be willing and able to travel between worksites regularly as deemed necessary, including but not limited to: Corporate Headquarters (Jersey City, NJ); Cincinnati, OH; Glendale, AZ; Ontario, Canada
Qualifications
Ability to gain and maintain a Gaming License through the proper regulatory bodies. Based on the role, this may also include advanced licensing requirements
7+ years of security or surveillance operations, government, or private industry experience in the security/surveillance field, including previous experience preparing risk assessments, operational security plans, conducting security reviews, and/or after-action reports
Knowledge of OSHA and other environmental entities
Previous leadership experience in a similar or related setting
Ability to lead and mentor a team Strong comprehension skills for understanding information, security best practices, applying knowledge to different scenarios, and sharing recommendations with Executive leaders Ability to effectively manage crises with the ability to work well under pressure
The annual salary range for this position is $145,520 to $190,995. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.
Gaming Compliance & Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations.Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies.Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment.Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.
About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals.So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are “all in” together.If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at [email protected].
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
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Facilities Operations (2)