Site Reliability Engineer

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Divisional Overview

Wealth Management and Investment Management Technology (WMIMT) is responsible for the design, development, delivery, and support of the technical platform behind the products and services used by the Morgan Stanley Wealth Management Business.

Position Description

This position is an Site Reliability Engineer (SRE) application support role focused on the Identity and Access Management platform that manages data and application entitlements. In this role, the team member will provide operational support to ensure that the platform is available for end users as well as troubleshoot issues that pertain to users' ability to access firm systems and data. The application is a centralized platform that manages entitlements from mainframe (RACF), distributed systems, AD groups, 3rd party vendors and other systems. The candidate will work closely with all the critical stakeholders to successfully steer towards successful project outcomes. The candidate will work on multiple technology projects/work initiatives supporting the Identity and Access Management Business. The candidate will work with all the core development teams, other support teams, and drive efficient planning and execution. Understanding business demands will help in informed decisions in all areas of our team. The position offers an interesting mix of business and technical aspects. It is important to stress that strong interpersonal skills and team spirit are required in addition to the ability to proficiently deliver verbal and written communications. This is a team that works extensively with other IT members in all MSWM locations. This job demands strong work ethic and requires extensive hands-on, active participation. The candidate should be comfortable with uncertainty and can work with a variety of user types from business users to operations to technical developers. The team receives user requests primarily through Service Now requests and incident tickets but leverages email, chat and phone as necessary to resolve issues. The candidate should be comfortable with a global team located in New York, India and Georgia.

Responsibilities Include:

• Experience working in Agile teams and an understanding of Agile practices
• Attendance on Squad meetings to ensure they are solutions-focused
• Experience helping Agile teams to establish and adhere to norms and practices
• Ability to collaborate with team members on solutions to address challenges and roadblocks
• A continuous improvement mind-set and dedication to finding creative ways of working
• A dedication to cross-function collaboration, communication and breaking down of silos
• Work directly in a squad to drive performance using Agile values, practices, and processes.
• Candidate will monitor team performance through the metrics dashboards and help identify continuous improvement opportunities to support the team to work smarter, and more effectively.
• Provide transparency to Lead with respect to risks, blockers, impediments at Scrum of Scrum calls and recommend/implement strategies for effective and efficient operations.
• Conduct squad assessments to ensure agile principles and best practices are being met and achieved.
• Demonstrated ability to manage multiple projects simultaneously and to resolve impediments to meet all deadlines.
• Experience in working with agile and deployment lifecycles and/or tracking and process management tools, e.g. JIRA, Jira Board, Release Change Management
• Follow Change Management Release process
• Monitor deployments during releases.
• Identify and analyze opportunities and make tactical/strategic recommendations
• Deep skills in project management tools, including Microsoft Project, Access, Word, Excel, Visio, and SharePoint.
• Hands on project management approach that includes a proven track record of project execution
• Cloud knowledge and drive to enhance existing knowledge with new products/technologies.
• Plan and conduct relevant meetings with key stakeholders.
• Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely
• Access Management (requests, provisioning)
  • Understanding the firm’s access management and data security controls and ensuring they are followed.
  • Responding to user inquires related to EPR entitlements.
  • Troubleshooting user entitlement issues.
• Systems support (stability, availability)
  • Investigating system failures and coordinating with dependent teams for a resolution.
  • Batch monitoring, troubleshooting batch issues and communicating impact.
  • Executing on change management.
• Engaging with the development team through SDLC.
• Improving on existing processes and workflows, including automation.
• Analyzing patterns of incidents, developing remediation plans and implementing changes to increase stability and resiliency of the system.
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service-level objectives
• Contributing to the team’s knowledgebase.
• Rotating on-call support for weekends and evening hours.
• Some weekend support for scheduled events.

The ideal candidate needs to be a self-motivated team player with a strong sense of ownership and committed to ensuring stability, delivering excellent quality and contribute to continuous improvements efforts. You will have the challenge of learning about our unique processes, but we also look forward to your contributions that will take the team to the next level. A change agent, with a passion for collaborative working, to support our teams and improve and deliver exceptional output.

Primary Skills / Must have

• Site Reliability Engineering.
• Bachelors degree and/or extensive relevant experience.
• Minimum of 5+ years experience in technology or technology troubleshooting environment.
• Prior Mainframe RACF experience and/or RACF Certified.
• Functional MS SQL or Mainframe DB2 experience – Intermediate Level.
• Splunk/Grafana log queries and dashboards.
• Azure Cloud Fundamentals trained/certified.
• Experience with infrastructure and application monitoring tools such as AppDynamics, APICA Synthetics, etc.
• ITIL Concepts.
• Agile DevOps Experience.
• Solid customer service, people management and interpersonal skills.
• Strong organizational, analytical and problem solving skills.
• Excellent verbal and written communications skills.
• Must be able to multi-task.
• Functional knowledge of Unix or Linux.
• Microsoft Office suite of tools (Excel/Word/Teams/Outlook/OneNote).

Secondary Skills / Desired skills

• PagerDuty.
• Tableau.
• Understanding of SLIs and SLOs.
• Quality assurance and testing.
• Experience with automation.
• Experience with troubleshooting in Java platform or .NET experience.
• Knowledge of Identity Access Management.
• Experience in wealth management or financial sector.
• Familiarity with Morgan Stanley's Wealth Management Technology.
• Prior experience with entitlement processing and troubleshooting
• RACF Certified.
• Batch support.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).