Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

 As AVP Programs, Commercial Auto & Warranty, you will have the opportunity to craft the strategy for our Programs & Portfolios commercial auto and warranty business. This role calls for a leader to apply innovative and creative solutions to a highly regulated product line (Auto) and product suite (Warranty) that is adjacent and complimentary to Auto products. The critical areas for evolution are sales execution, distribution channel development, telematics applications and meeting operational challenges to retain, grow and diversify the book.

You will be responsible for the development and implementation of the underwriting strategy for these products and the Programs channel of distribution. You will ensure the technical and professional expertise in the underwriting performance. You will provide leadership to train, and mentor a team of underwriters to achieve excellence within the Programs & Portfolios team. You will provide mentorship and expertise to the broader Commercial Insurance business and will be responsible for a range of large, sophisticated, programs & portfolios and projects. You will implement your strategy retaining, building and managing relationships with top distribution partners, clients and buying groups that will require a multi-dimensional and innovative tactical approach. This leader will adopt in-flight projects and cases with internal partners and apply their point of view and decision-making to execution.

Come join our team!

What You’ll Do:

Strategy

• Build and communicate the long-term strategy for Program Auto P&L, bringing to bear external opportunities in highly creative and effective ways.

• Lead and complete initiatives to grow the book of business and achieve profitability.

• Manage the P&L to support Programs ambitions and the overall GCS strategy.

• Accountable for pipeline development and conversion within existing programs, as well as the development of new commercial auto programs.

• Foster high levels of ’One Aviva’ underwriter collaboration on cross/up-sell across P&C business.

• Activate and apply vital Aviva resources to support the P&L, including Distribution, CTU, ARMS, Claims, CRM, QA, Marketing/Communications.

• Monitor and analyze business performance, developing underwriting action plans to address team results, with strong analysis of driving factors.

• Ensure execution of external audits of delegated program underwriters.

• Manage the Programs commercial auto team to ensure underwriting quality, service standards, and alignment with GCS objectives.

• Collaborate with the VP Programs to complete Warranty distribution, sales, systems, and operational cases and strategy.

• Be the key relationship builder for new contacts and grow existing business.

• Develop new products, segments, and distribution channels to support strategy.

• Provide expert counsel and partnership to important collaborators.

Customer

• Influence the customer culture of the company through your behavior and values.

• Articulate what customer culture means for the company and translate this into your function.

• Ensure that fair treatment of customers is defined and embedded into all activities of the function.

• Consider customer interests in decision-making processes, ensuring fair outcomes.

• Communicate clear mentorship on expectations for customer treatment and behavior support.

Risk

• Ensure effective and embedded risk management within your area of authority.

• Champion the Group’s Risk Management Framework, including all Risk Policies and linked Business Standards.

• Maintain effective risk management and internal control systems, advising on action plans to resolve ineffective controls.

• Identify, own, and manage key risks and controls, ensuring they mitigate risks within Aviva’s tolerance level.

• Report on Loss Events in a timely manner, investigating and remediating to prevent recurrence.

• Consider key risks and risk appetite during decision-making and planning.

What You’ll Bring:

• Undergraduate degree or equivalent experience.

• CIP designation or equivalent experience.

• 10+ years’ experience in commercial segments.

• Commercial Programs & Portfolio management and underwriting experience.

• Large, individual account commercial insurance experience is an asset.

• Credibility as an industry and market segment specialist.

• Extensive strategic and change delivery experience with the ability to bring strategy to life.

• Strong communication skills, adapting to all levels and audiences.

• Proven ability to influence prospects and effectively sell Aviva.

• Ability to recruit, develop, and retain an outstanding team of professionals.

• Ability to generate energy in others to achieve business goals.

• High degree of humility, integrity, and personal pride in doing what is right.

• Strong analytical skills with the ability to support other senior executives in strategic idea implementation.

• Ability to identify key priorities and problems, acquire relevant information, and generate solutions.

• Ability to work effectively with other executives in strategic and operational plans.

• Versatility in thought process and critical thinking skills.

• Ability to balance quantitative analysis with competitor behaviors.

What You’ll Get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs passionate about gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.