Facebook pixel

Professional Services Operations Coordinator
Posted on 8/3/2022
Austin, TX, USA
Experience Level
Desired Skills
  • A Bachelor's degree is required; advanced degree preferred
  • 3+ years previous experience working in operations for fast growing teams is required
  • Proven track record of supporting operations for fast growing teams
  • Exceptional verbal and written communication is required
  • Strong attention to detail is required
  • Must be able to execute with velocity whilst providing quality work consistently
  • Must be proactive and able to use initiative with a willingness to learn on the job
  • Must be able to multi-task and adapt to last minute changes
  • Passion for driving scale, operational excellence and efficiencies
  • Ability to prioritize, highlight risk and escalate as appropriate
  • Ability to establish credibility with business owners from around the organization and to create strong partnerships with other teams
  • Ability to mitigate scheduling risks for PS resources
  • Flexible in approach with a can-do and positive attitude
  • Previous experience using LMS a plus
  • Scheduling requests
  • Handle all incoming requests to the case queue and resolve or re-assign to Level 2 Operations Specialists as appropriate in a timely and professional manner
  • Update our delivery planner with all internal requests including:
  • Managing draft resource requests from Project Managers and China's consultants
  • Logging PTO requests
  • Logging internal training or practice days
  • Assist and assign resource management requests
  • Attend weekly backlog and delivery meetings to ensure alignment with regional delivery teams
  • Handle incoming timecard enquiries
  • Handle incoming requests regarding project status and burndown
  • High-volume calendar management
  • Create customer training courses
  • Continually provide suggestions for improvements to business processes
  • Ensure timely and complete new PS employee onboarding
  • Maintain accuracy in policies, procedures, training activities, and onboarding
  • Support other tasks as needed
Desired Qualifications
  • Previous experience in customer success roles or consulting is a plus
  • Previous experience using FinancialForce is a plus

1,001-5,000 employees

Modern, general-purpose database platform
Company Overview
MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data
  • Family Support Programs
  • Flexible PTO
  • Fertility and Adoption Assistance
  • Employee Affinity Groups
  • Transgender Benefits and Support
  • Mental Health
  • Wellness Events and Programs
  • Global Mobility
Company Values
  • Think Big, Go Far
  • Make It Matter
  • Build Together
  • Embrace the Power of Difference
  • Be Intellectually Honest
  • Own What You Do