Patient Service Technician-CMV

JOB SUMMARY

Our Patient Service Technicians positively impact the lives of patients each and every day by delivering medical equipment to them in their home. Patient Service Techniciansprovide excellent customer service by going above and beyond to communicate product information, provide solutions and ensure understanding of relevant details so that patients feel comfortable operating their equipment.

The anticipated salary range for this position is $21.00-$23.50 hourly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Load and unload medical equipment, oxygen and supplies onto and off of delivery vehicles.
• Deliver medical equipment to homecare patients; including, setting up the equipment, instructing patients on the basic use of the equipment and assisting patients in solving problems regarding equipment use. Will also pick up medical equipment.
• Ensure patients do not suffer service failures by proactively communicating estimated arrival times with patients and/or family members.
• Complete daily delivery logs, pick-up and delivery forms, reimbursement documents and vehicle maintenance logs via paper or electronic means (cell phone and/or iPad).
• Perform routine vehicle maintenance and daily inspections including the checking of gasoline, oil fluids, tire pressure and brakes. Responsible for reporting any issues or malfunctions to leadership.
• Respond to critical situations as appropriate, during regular business hours and on an on-call basis.
• Comply with all applicable traffic laws and regulatory requirements; including, practicing safe driving habits, providing required documents needed for the Driver Qualification File, abiding by hours of service, daily log and hazardous materials (placarding, training and shipping papers) regulations..
• Adhere to mandatory reporting requirements; physical abuse of any family member, unsafe home environment for care ordered, unsanitary conditions or animals causing such, or insufficient food for children.
• May clean and assist with the repair of equipment.
• May assist with the scheduling of daily deliveries and pickups, ensuring they are organized in a timely and efficient manner.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• None

Education and/or Experience

• High School Diploma required
• Must be at least 21 years of age
• At least one-year related work experience required

• Minimum of three years driving history required.

Certificates, Licenses, Registrations or Professional Designations

• Must possess an active, valid Driver’s License at all times
• Successful completion of Apria Healthcare's Driver Training Program
• Meet job-related requirements to comply with D.O.T., F.D.A. and Joint Commissions regulations

SKILLS, KNOWLEDGE AND ABILITIES

• Patient Focused
• Problem Solving/Analysis
• Effective Communication
• Integrity/Personal Credibility

Computer Skills

• Basic computer skills

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic math skills

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. 

• The employee uses computer and telephone equipment.
• Regularly required to use hands to write, use computer, operate a motor vehicle, use a handheld device (tablet), telephone and use a document imaging system and manipulate documents.
• Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values.
• Employee continually engages in activities that require talking and hearing.
• This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
• Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.
• Strength Aspects:
• • Frequently required to stand and lift objects from 1” to 36” high with weights ranging from 10 lbs - 160 lbs, and carry objects for distances ranging from 1 ft -350 ft, including travel up and down stairs or in elevators.
  • Frequently required to push or pull objects weighing from 20 lbs – 60 lbs, up and down stairs, through doorways and thresholds, using dollies or carts, or on flat or angled surfaces which may include outdoor surfaces, carpeting or smooth floors.  Distances pushed or pulled could range from 1-25 ft on average.
  • Frequently required to grip objects with hands, up to 15 lbs of force.
  • Frequently required to grip objects with fingers, up to 10 lbs of force.
• Body Position and Flexibility Elements
  • Frequently required to climb 100 stairs on average ranging from 3”-10” in height,
  • Frequently stepping in and out of company vehicles ranging up to 20” in height.
  • Occasionally required to climb ladders up to 10’ high, in general.
  • Frequently required to bend down at the waist to a torso level of 24” above the floor.
  • Frequently required to reach, on average, 20” away from the body.
  • Occasionally required to kneel on one or both knees and squat to perform many of the above tasks.

WORK ENVIRONMENT

• The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
• The noise level in the work environment can range from low to high but varies based on the locations or activities proximate.
• There is moderate exposure to dust, fumes, mists, odors and toxic or caustic chemicals.
• Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes that could be encountered throughout the year in a variety of US states.
• Lighting is generally provided via florescent lighting indoors, natural lighting outdoors and low light conditions consistent with outdoor and/or night working environment.
• May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
• Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
• Will be required to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits or equipment.
• May be required to work with cryogenic fluids requiring special precautions and PPE.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.