Technical Support Engineer
Confirmed live in the last 24 hours
Edge & Node
Experience Level
Desired Skills
IT & Security
  • Be present on all channels
  • Provide fast responses
  • Excellent communication skills in English
  • Interpersonal skills
  • Attention to detail
  • Ability to take initiative and drive meetings and engagements with potential users
  • Experience with Customer Success and providing solutions for engineering products is preferred
  • Experience with Github and other developer tooling
  • TypeScript (intermediate skill level)
  • GraphQL (intermediate skill level)
  • Knowledge about The Graph, blockchain and web3
  • 1+ year experience in Technical Support, Customer Success or similar
  • Bachelors degree in Computer Science, Software Engineering or related practical experience
  • Knowledge about Cryptocurrency and the web3 community
  • Reviewing all of the external channels for The Graph and be extremely present and responsive
  • Being helpful to all users of The Graph and ensuring each has a positive experience
  • Actively answer queries on Discord and identify issues and bugs and ensure applications have seamless experiences with The Graph
  • If the requests are more complex, narrowing down the problem a bit, reproducing and writing a proper ticket so that the other engineers can take it from there
  • Supporting the business team in meetings, as needed. Manage relationships with potential users and subgraph implementers
  • Supporting business team to identify new leads for integrations or partnerships
  • Providing technical support and answer questions during hackathons, technical workshops and other inbounds from community events; help developers build the best subgraphs during the events
  • Collaborating with the business development and community teams to support subgraph developers, users, and network participants
  • Supporting end-to-end process of subgraph integrations and deployments
  • Supporting the bug bounty program and protocol testing