Position Summary:

Dematic NA customer service is in need of an experienced Remote Offering Manager to evaluate, define and market test our service offerings. This role will act as a Product Manager for our service offerings defining the solution offering, contractual requirements, and develop a best-in-class service portfolio.

Responsibilities:
As part of the commercial sales team this role is to work within the customer service organization to define other groups functional requirements, value statement and develop the go to market plan for increased revenue and margin attainment.

What we offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is $150,000 - $190,000, not including a year end bonus.

Tasks and Qualifications:

This is What You Will do in This Role:

• You will partner with segment leaders as well as key engineering, sales, and operations teams to develop our future service offerings.

• Accountable for revenue and margin associated with services portfolio.

• Serve as offering owner for service creation, revision, and release to market.

• Conduct voice-of-customer (VOC) and market research to identify opportunities based on underlying needs of stakeholders including our customers, our competitions customers, and our 3rd party suppliers.

• Commercialize offerings, including Service creation, pricing, and costing strategies; sales and technical support training; marketing and communication activities.

• Manage partnerships, including cross-company development activities, customer support, and escalations.

• Support sales processes and activities related to the service portfolio.

• Actively participate in industry networking

• Remote Work

What We are Looking For:

• BS/BA in Engineering, Project Management, Marketing

• Expert in Material Handling and or Warehouse operations

• 5+ years of professional experience and success in complex solution sales or product development in a B2B role.

• Able to multi-task and work in a high-growth, fast-paced and deadline driven environment successfully. 

• Excellent verbal and written communication skills. 

• High degree of proficiency in MS Office Suite; Proficiency in Salesforce or other CRM. 

• Training in strategic selling methodology.

Travel:

15-20%
 

Direction of Others:

Individual contributor

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