Service Desk Specialist I
Posted on 3/22/2024
Signify Health

1,001-5,000 employees

Healthcare platform optimizing value-based payment programs
Company Overview
Signify Health stands out as a leading healthcare platform, utilizing advanced analytics and technology to drive value-based payment programs, aligning financial incentives with patient outcomes. The company's commitment to holistic care coordination, risk management, and cost-saving measures, coupled with a focus on home-based services, positions it as a pioneer in the industry. With a risk-sharing model that ensures mutual success, Signify Health offers a comprehensive suite of services, expertise, and tools, demonstrating a proven track record in powering success in value-based programs and risk arrangements.
Data & Analytics

Company Stage

Series B

Total Funding

$150.3M

Founded

2017

Headquarters

Dallas, Texas

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-5%
Locations
Dallas, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
CategoriesNew
IT & Security
IT Project Management
IT Support
Requirements
  • High School Diploma or equivalent
  • 3 to 5 years of successful work with Service Desk or HelpDesk Support
  • Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
  • Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
  • Proven analytical and problem-solving abilities
  • Experience with Help Desk ticketing systems
  • Strong customer service skills (Written and verbal)
Responsibilities
  • Day to day technical and application support for external clinician network and internal Signify Health employees
  • Customer engagement via ticketing system, inbound and outbound, and email channels
  • Resolve Apple iPad, iOS, and Signify application support for Clinicians
  • Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees
  • Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
  • Escalate and manage tickets transferred to other departments
  • Keep customers/end users and ticket documentation up to date
  • Collaborate on ad hoc projects
  • Ability to work occasional overtime, weekend, and holidays