Dealer Performance Manager
Posted on 9/16/2023

201-500 employees

Automotive digital marketplace
Remote in USA
Experience Level
Desired Skills
Sales & Account Management
  • Demonstrated success in relationship management in the automotive industry
  • Tech-savvy with the ability to understand, interpret and present data with a consultative approach
  • The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems
  • Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
  • Proven track record of excellent client service
  • Ability to travel domestically by airplane or car including overnight trips up to 25% of the time
  • Experience with Salesforce or other Customer Relationship Management tool utilization
  • Expertise in interfacing with client contacts at various levels
  • Demonstrated ability to effectively present information including complex technical content and respond to client requirements/requests
  • Ability to understand client standards and requirements pertaining to offered products, features, and capabilities
  • Ability to communicate client requirements and methodologies to the internal organization to ensure alignment
  • Ability to represent the company within an assigned book of business
  • Ability to utilize state-of-the-art office software and learn new software
  • High integrity, self-starter, strong worth ethic, with a high level of energy
  • Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring consistent engagement with dealers
  • Advocate for dealer success to reduce churn and problem-solve issues
  • Onboard, train and support dealer accounts using standard practices developed to provide efficient support for a book of business
  • Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting
  • Work collaboratively with Account Executives, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues
  • Establish and maintain strong relationships with dealer senior leaders and decision-makers
  • Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Sales Operations teams, to assure approval and success. Support and lead resolution of challenges where required
  • Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management
  • In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products
  • Support a team environment with strong morale, and positive energy, anchored on sales goals
  • Report and record all sales activity notes within Salesforce and communicate properly with applicable team members
  • Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement
  • Support in the management of account receivables for assigned accounts
  • Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency
  • Develop trusting relationships and open communication, accepting feedback (up and down)
  • Assist the Company in achieving its business objectives by providing best-in-class service to our dealer partners
  • Increase efficiency and shape future product features by providing meaningful dealer insights and feedback to internal teams
  • Enrich TrueCar's diverse and inclusive culture through sharing knowledge and personal experiences