IT Team Leader

What can we offer you?

Apart from job satisfaction, we can offer you:

YOURSELF

• 25 days’ holiday (with the option to buy more)

HEALTH

• Private Healthcare

• Optional dental insurance, health assessments and health cash plans

• Cycle to Work scheme

WEALTH

• Company Pension Scheme, matching contributions up to 5% of salary

• Life assurance

• Annual staff bonus scheme

• Season ticket loans

Job Purpose

As IT Team Leader at our state-of-the-art radiopharmaceutical production and clinical trial imaging facility in Hammersmith, West London, you'll play a prominent part in delivering business value through IT projects.

Acting as 'player-manager' within our small, supportive onsite team, you'll be expected to collaborate with a broad cross-section of stakeholders locally and other peers in our US operation to support the Discovery IT strategy and ensure the day-to-day delivery of all on-site activities.

Quality and compliance are at the heart of our business and, as the key interface with the Quality team, you'll play a pivotal role in ensuring that IT processes and systems adhere to the relevant Quality (GxP/GCP) standards.

Key Responsibilities

IT Service Management

• Ensure team adherence to Service Level Agreements by monitoring metrics against agreed KPIs

• Ensure all IT services remain operational and available for all aspects of the site.

• Oversee assignments and tasks of team members

Project Management

• Create, monitor, and deliver IT projects based on business and site needs.

• Consult with business stakeholders to ensure project success.

• Ensure all project documentation is up-to-date and complete.

• Proactively review the equipment and services supporting the clinical and pre-clinical business to reduce risk rather than address issues. 

Quality & Risk Management

• Ensure adherence to quality processes and procedures.

• Creation/maintenance of IT processes

• Manage and track all risks in the risk register with proper follow up actions

Budget control

• Monitor and report on site IT expenditure.

• Make capital expenditure recommendations.

• Input to financial forecasting

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 Team Management

• Allocate and prioritize workload across team members.

• Ensure adherence to policies, procedures, and regulatory compliance.

• Foster a culture of ownership, collaboration, and continuous improvement

• Ensure timesheets are completed every month with adequate level of detail

Functional Competencies (Technical knowledge/Skills)

• In-depth technical knowledge of Networking and Virtualisation technologies (VMware/Hyper-V)

• Broad understanding of Microsoft 365 services

• Proficient in backup technologies (Veeam/Acronis)

• Proficient in Cloud technologies (AWS ideally/Azure)

• Excellent interpersonal, verbal and written communication skills.

• A flexible attitude with respect to work assignments and new learning.

• Ability to manage a small, established team, delegating effectively, driving standards and motivating, developing and coordinating the work of team members.

• Driven and enthusiastic, able to manage multiple and varied tasks and prioritize own workload with attention to detail.

• Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain.

Experience, Education, and Certifications

• Industry recognised technical certification (e.g. Microsoft/AWS/VMware/CompTIA/Veeam)

• Proven experience in highly regulated environments (GxP ideally, ISO17025, or similar) or relevant, transferable experience from another domain (e.g., healthcare, financial services, etc.).

• Previous line management or leadership experience ideally or experience of leading significant project teams.

• Excellent communication and presentation skills

• Understanding of Agile behaviours or DevOps methodologies

• English fluency.