Full-Time

Technical Service Representative

Posted on 8/15/2025

Allo Communications

Allo Communications

501-1,000 employees

Fiber internet, TV, and phone provider

No salary listed

Overland Park, KS, USA

In Person

Category
Customer Experience & Support (1)
Requirements
  • Remain upright on feet for extended period
  • Remain stationary for extended periods
  • Ability to communicate information
  • Ability to operate a computer
Responsibilities
  • Provide technical support to either MSP or phone clients based on your current skill set. Over time, you will develop both skill sets to effectively support all clients.
  • Answering calls and emails from our customers, sometimes with simple questions and sometimes with problems that require your expert troubleshooting skills
  • Be the go-to person for information and support
  • Listen empathetically to customers' needs and create a course of action to get them the help they need
  • You'll track and document all customer issues in our ticketing system
  • Use your expertise to diagnose problems and make service configuration changes
Desired Qualifications
  • Experienced problem solver with exceptional customer service skills
  • Must have technical proficiency, be detail-oriented, and constantly striving for quality improvement
  • Strong communicator with excellent time management, interpersonal, and conflict resolution abilities
  • Thrives in a fast-paced environment and collaborates effectively with stakeholders
  • Not afraid to challenge the status quo and always focused on continuous improvement
  • Associate degree or 2 years of relevant job experience

ALLO Communications provides high-speed fiber optic internet, TV, and phone services to residential and business customers in select communities across Nebraska, Colorado, and Arizona. Its fiber-to-the-premise (FTTP) network delivers consistent, fast connectivity by bringing fiber directly to the customer’s location, with subscription-based monthly plans and options tailored for apartments and businesses. The company differentiates itself by building and maintaining local infrastructure and focusing on personalized plans and community presence, rather than relying on generic nationwide networks. Its goal is to grow by delivering reliable service and forming long-term relationships with customers in the communities it serves.

Company Size

501-1,000

Company Stage

Debt Financing

Total Funding

$901.5M

Headquarters

Imperial, Nebraska

Founded

2003

Simplify Jobs

Simplify's Take

What believers are saying

  • Shane West, ex-TDS COO, assumes CEO role June 1, 2026, to scale $1B-revenue operations expertise.
  • $65M Flagstaff 10 Gbps fiber project starts March 2025, creating 75 jobs and serving Arizona residents.
  • Goldman Sachs-led minority equity sale funds expansion into Nebraska, Colorado, Arizona, and Missouri.

What critics are saying

  • SDC Capital's 48% stake blocks decisions post-November 2026 term loan maturity, forcing sale.
  • Guggenheim $240M syndicate matures November 2026, triggering default and asset seizure by November.
  • BEAD grants favor TDS over ALLO, halting Flagstaff build and starving Nebraska expansion by 2027.

What makes Allo Communications unique

  • ALLO delivers 100% direct fiber-to-the-home with symmetrical speeds up to 2 Gbps across 53+ cities.
  • Smart Schools program provides secure community Wi-Fi to Lincoln Public School students via 43,000 access points since October 2025.
  • G1G Internet supports 50 devices on single fiber connection without speed drops for gaming and streaming.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Tuition Assistance

Employee Discounts

Company News

Calix
Oct 18th, 2025
ALLO Advances Digital Equity With SmartTown for Education

* newsroom * ALLO advances digital equity with SmartTown for Education. ALLO enables equal access to secure Wi-Fi for all students with Calix SmartTown for Education. ALLO Communications launches Smart Schools - built on Calix SmartTown for Education and the Calix Broadband Platform - to deliver safe, secure community Wi-Fi for Lincoln Public School students and set a model for nationwide digital equity LINCOLN, Neb. & SAN JOSE, Calif. - October 17, 2025 - Calix, Inc. (NYSE: CALX) today announced that ALLO Communicationsopens in a new tab has launched Smart Schoolsopens in a new tab, an innovative program built on Calix SmartTown(R) for Education and fully integrated with the Calix Broadband Platform. Smart Schools will provide safe, secure community Wi-Fi for Lincoln Public Schoolopens in a new tab (LPS) students in grades 6-12 who opt into the program - promoting digital equity and extending learning beyond the classroom. Leveraging their Calix technology investment, ALLO is bridging the "homework gapopens in a new tab" by enabling reliable online learning experiences across homes, libraries, parks, and other community spaces. Built on Wi-Fi Alliance Passpointopens in a new tab(R) architecture, Calix SmartTown(R) allows broadband service providers (BSPs) like ALLO to deliver secure, authenticated online experiences throughout shared public spaces and entire communities. In Lincoln, every LPS student in grades 6-12 receives a Google Chromebook and the option to sign up for Smart Schools - giving them access to more than 43,000 SmartTown Wi-Fi access points. Smart Schools is designed to scale for districts of any size. Plus, ALLO includes a free first year of service for participating districts and is helping LPS secure long-term funding. On October 17, ALLO CEO Brad Moline, Nebraska Governor Jim Pillen, and members of the LPS administration and board will gather at Lincoln High School to celebrate the program's launch. For media inquiries, please reach out to Tanna Hanna, ALLO chief brand officer, at 303-633-7815. This launch marks the latest milestone in a 16-year ALLO-Calix partnership built on innovation and community impact. Leveraging the Calix Platform and SmartLife(TM) managed services like SmartTown and SmartHome(TM), ALLO continues to set the standard for sustainable fiber broadband and safe, secure online experiences at home and throughout the community. ALLO was the first BSP to deploy SmartTown, an idea sparked by a 2022 conversation between Brad Moline and Calix CEO Michael Weening that has since grown into a nationwide movement for connected communities. Demonstrating continued innovation, ALLO and Calix also completed a groundbreaking 50G PON trial in Lincoln, underscoring the scalability of ALLO's investment and paving the way for even more powerful subscriber experiences. SmartTown for Education enables BSPs like ALLO to transform learning opportunities with safe, secure community Wi-Fi that drives inclusion, innovation, and lasting impact through: * Advanced security that protects students wherever they log on. SmartTown combines Passpoint technology with advanced cybersecurity and content filtering to shield students from online threats. It also provides parents and teachers with visibility and tools to set safe boundaries. * Simplified operations, innovative experiences, and measurable community value. Integrated with the Calix Platform, SmartTown is quick to deploy, easy to manage, and leverages a BSP's existing network. Calix Service Cloud makes SmartTown easy for BSPs to provision, turn up, and troubleshoot. By extending SmartTown to meet student needs, BSPs like ALLO embrace a community-first approach that boosts retention and raises Net Promoter Scores(SM)(NPS(R). * Hands-on support to accelerate launch success. The award-winning Calix Success team - recently recognized by Leading Lightopens in a new tabs and the Stevie Awardsopens in a new tab - guides BSPs through every step. For ALLO and LPS, support included assistance with testing secure student logins on SmartTown with Chromebooks and providing guided documentation and troubleshooting through weekly touchpoints. ALLO plans to quickly expand Smart Schools across their footprint in Nebraska, Arizona, Colorado, and Missouri. By extending secure, personalized Wi-Fi into more spaces where people learn and live, ALLO will continue to advance digital equity, strengthen community well-being, and deepen local trust. Brad Moline, president and chief executive officer at ALLO Communications, said: "Education is the backbone of every healthy community, and all students deserve the digital tools to succeed. Smart Schools, built on proven Calix SmartTown infrastructure, delivers the secure, high-performance online experiences students need to keep learning after the bell. What began as a bold idea I shared with Michael Weening is now fueling a movement to ensure no student has to worry about finding a secure and reliable connection to finish their homework. Just a few years after our first SmartTown deployment, we are incredibly proud to see that vision transforming education in our communities." Michael Weening, president and chief executive officer at Calix, said: "Three years ago, Brad called me with a bold idea: transform every Wi-Fi router into a secure network so every child could access safe, reliable internet for their homework. His vision was that no child should have to search for a signal in a McDonald's or Walmart parking lot to keep up in school. We built SmartTown to make that vision real - creating segmented, secure Wi-Fi for students, subscribers, and first responders at no additional cost by leveraging the provider's existing network. The Calix team is proud to stand beside Brad and ALLO as they deliver Smart Schools in Lincoln, Nebraska, and soon, across their footprint. This is what it means to be a broadband experience provider: going beyond speed to enrich lives, drive growth, and earn lasting community trust." Read the blog "Bridging the Educational Gap: How Calix SmartTown for Education Empowers Students Everywhere," to learn how BSPs can deliver equal access to digital resources for students and educators in their communities. About Calix Calix, Inc. (NYSE: CALX) - Calix is an appliance-based platform, cloud, and managed services company. Broadband experience providers leverage Calix's broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve. Its end-to-end platform and managed services democratize the use of data - enabling its customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with its growing ecosystem to support the transformation of its customers and their communities. This press release contains forward-looking statements that are based upon management's current expectations and are inherently uncertain. Forward-looking statements are based upon information available to Calix as of the date of this release, and Calix assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix's business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix's results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov. Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the U.S. and other countries. A listing of Calix's trademarks can be found at https://www.calix.com/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners. Net Promoter(R), NPS(R), NPS Prism(R), and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score(SM) and Net Promoter System(SM) are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

PR Newswire
Dec 23rd, 2024
The Power Of Allo'S All-Fiber Network Coming To Flagstaff, Arizona

LAKE HAVASU CITY, Ariz., Dec. 23, 2024 /PRNewswire/ -- ALLO Fiber today announced a fiber broadband project installing a 10 Gigabit network in Flagstaff, AZ. This fiber connection will enable world-class internet, broadband, cybersecurity, managed services, telephone, and video services for residents and businesses. Construction is scheduled to begin in March 2025. This $65 million project will employ 75 local professionals, with many more involved during the construction phase.Flagstaff residents and businesses will soon be able to take advantage of award-winning customer service and internet speeds. Through this 100% fiber-optic network, students can improve how they learn, and employees can work efficiently from the office or home.The fiber network will feature up to 10 Gigabit speeds for residents and up to 100 Gigabit speeds for businesses, providing equal upload and download speeds optimized by ALLO's world-class Wi-Fi 7 routers

Cointelegraph
Dec 19th, 2024
Allo secures $100M Bitcoin-backed credit facility

Dubai-based tokenization platform Allo has secured a $100 million financing backed by Bitcoin BTC $96,657.

Cointelegraph
Dec 19th, 2024
Allo secures $100M Bitcoin-backed credit facility

Prior to the credit line, Allo secured $750,000 in investment as part of its participation in the Binance Labs accelerator program.

Securities and Exchange Commission
Nov 21st, 2024
SEC FORM D

The Securities and Exchange Commission has not necessarily reviewed the information in this filing and has not determined if it is accurate and complete.The reader should not assume that the information is accurate and complete.

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