Warehouse Leadership

POSITION SUMMARY

Smart Warehousing is seeking experience in Warehouse Leadership (Warehouse Manager or Warehouse Supervisor) for our Northampton, PA location. The Warehouse Leader is responsible for the success of a warehouse or assigned area of operations through accurate and safe receipt, storage, inventory control, and dispatch of customer goods. This role leads and develops warehouse teams, ensures operational efficiency, and maintains high service levels. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Drives teamwork within the workforce to ensure productivity targets are met.  
• Trains staff and monitors their performance, progress, and service levels. 
• Responsible for general administrative duties such as providing timely responses to inquiries, timecard management and submittal, entering productivity, etc.  
• Responsible for hiring, onboarding, daily management, performance management, promotion/demotion, coaching and discipline processes for assigned employees up to and including termination.  
• Identifies key team members that can be cross trained for promotion opportunities. Actively “build their bench” so associates are ready for next opportunities as our organization grows. 
• Promotes SOPs, follows processes and drives high attention to detail to ensure customer needs are met/exceeded daily.  
• Assists Operations team by investigating and resolving customer concerns and general support inquiries. 
• Oversees customer inventories, monitors orders and shipments. 
• Ensures quality, delivery and budget objectives are met/exceeded.  
• Provides recommendations for warehouse operations to improve by focusing on process workflow, personnel and space requirements, equipment and layout.  
• Produces regular reports and statistics on a daily, weekly, and monthly basis.  
• Completes other duties as assigned by Operations Team. 

MINIMUM REQUIREMENTS

• Bachelor's Degree or equivalent combination of education and experience.
• 3–5 years of experience in warehouse or supply chain operations
• Personnel management and supervisory experience in a fast-paced logistics environment.
• Strong familiarity with Microsoft Office (Word, Excel, Outlook) and warehouse systems (WMS, PO, ERP).
• Ability to travel up to 10%.

KEY ATTRIBUTES:

• Unwavering commitment to safety and cleanliness standards
• Strong customer service orientation with 3PL relationship management skills
• Excellent oral and written communication abilities
• Superior problem-solving and interpersonal skills
• Ability to quickly build rapport with both customers and internal teams
• Detail-oriented with exceptional organizational capabilities
• Adaptable to changing priorities in a fast-paced environment
• Bilingual candidates strongly preferred

REASONS TO COME WORK FOR SMART:

At Smart we offer a wide range of employee benefits including, but not limited to:

• Competitive compensation packages
• A wide range of benefits including 401K with company match.
• Medical, Dental, and Vision healthcare plans
• Parental leave
• Professional growth and internal promotion opportunities due to continuous organizational growth
• Holiday pay
• Flexible work schedules for headquarter positions and multiple shift options for warehouse roles.