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Customer Support Engineer
Posted on 8/25/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JavaScript
JIRA
HTML/CSS
Sales
Salesforce
Requirements
  • 2+ years' experience in providing customer facing support to SaaS Enterprise Accounts
  • You have experience with JavaScript, HTML5, CSS
  • Bachelor's degree in computer science/Information technology or equivalent
  • Ability to work in a fast-paced startup SaaS environment
  • Strong desire to teach new customers about the platform
  • Strong communication and interpersonal skills
  • Experience in JIRA and Salesforce a plus!
Responsibilities
  • Providing first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve specific product related issues while maximizing customer satisfaction
  • Responding to, resolving and documenting all incoming cases reported by customers, account managers, customer success managers and sales engineers via telephone, web, and other support channels as required
  • Gathering and analyzing information, evaluating impacts, resolving or escalating issues as needed
  • Managing customer and internal stakeholders' expectations around resolutions and timelines
  • Ensuring Support Service Level Agreements (SLAs) are managed and met
  • Delivering training sessions and webinars about Contentsquare's products for internal personnel
  • Acting as a Customer-facing subject matter expert
Contentsquare

501-1,000 employees

Digital Experience Analytics platform
Company Overview
Contentsquare is on a mission to give every digital team the ability to measure how their actions affect the user experience on their website, mobile sites and apps. The company operates an analytics platform to help companies improve their digital experience.
Benefits
  • Opportunities for personal growth and career development
  • Competitive salaries
  • Generous health and retirement benefits
  • Excellent family care
  • Paid time off and flexible policies
  • Fun and ambitious work environment
Company Core Values
  • Creativity: We believe that innovation comes from everyone and everywhere, so each team member is encouraged to share new ideas, whether it’s a daily meeting or a global hackathon.
  • Ambition: From our start in 2012, we've built a global powerhouse. We dream big, take chances, and always aim for more. We live by: “Where there’s a will, there’s a way.”
  • Team Spirit: We are ONE team, enriched by our differences, working towards the same goal. We have each other’s backs at all times and on all levels.
  • Uniqueness: Contentsquare is the sum of its unique people. Our employees come from 57 different nationalities and each brings new perspectives and ideas.
  • Enthusiasm: We work hard, and we play harder. From celebrations and company-wide team activities, to employee-led culture crews, we embrace a shared sense of adventure.