Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Working with business departments, drive process improvement through seeking out and identifying opportunities and business process definition by defining and documenting processes and procedures. Assess and document training needs, communicate existence of new process. Document business processes, training procedures, standard operating procedures, project status, etc. Oversee projects for business departments and/or act as a liaison/strategic partner between FAC and government entities, vendors, corporations and other FA divisions to define business processes and/or generate, update and create various products and services. When new processes are identified, may drive implementation or hand off to Project Management Team for implementation. Experienced Analyst. Has business and operations knowledge and is able to use that knowledge to bring insight to the role, identify issues and inefficiencies, and recommend process improvements.

Essential Functions

• Defines business process requirements, researches alternatives, prepares presentations, drives solutions, gains consensus, tests to confirm, and implements solutions for a specific business need.
• Analyzes and gathers customer requirements to develop and implement customized solutions and provide alternative solutions.
• Provides informal training as part of implementation process. May provide formal training and support directly to customers.
• Working with business partners and SMEs, creates documentation of business processes, training procedures, and standard operating procedures.
• Generate and create reports; research and analyze data and report trends to management/ business partners.

Job Complexities

• Works on a wide range of problems where analysis of situations or data requires a review of a variety of factors.
• Acts in an advisory capacity, influencing and making recommendations which may have an important bearing on the conduct of the business segment.
• Exercises judgment within defined procedures and practices to determine appropriate action. Has the creative latitude to work outside policy and develop new solutions.
• Negotiates, persuades, and gains consensus from implementation team and/or management.
• Errors may cause delay of process development or problem resolution.

Supervision Received or Extended

• No responsibility for the supervision of others
• Works independently setting own priorities and objectives with supervisory consultation.
• Regularly makes recommendations to and influences department policies and procedures.
• Actively contributes to the results of a team and works towards achieving team goals and objectives.
• Uses expertise of more senior level Business Analysts and team members and leverages additional resources to confirm solution or explore customized applications as a solution.

Impact


Knowledge and Skills/Technology Used

• Analytical skills to determine root cause of problems and apply creative and effective solutions
• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/ understanding
• Data management skills
• Has basic knowledge of general business, production, and/or operation environment and general cost benefit awareness
• Good written and oral communication skills in order to define parameters to meet business requirements
• Presentation skills
• Standard MS skill set

Typical Education

• Generally requires BS Degree or equivalent work experience

Typical Range of Experience

• Typically have 2- 5 years of directly related experience

License or Certification


Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.