Customer Experience Analyst

Innovation is the heart of Brunswick. See how your contributionswill help transform vision into reality:

Position Overview:

Brunswick Boat Group is seeking a dynamic candidate with strong analytical and leadership skills to support a multi-brand organization within focus area of customer experience business analytics to join our team. This role will analyze warranty, parts and customer insights trends as well as creating report, action plans, follow up and help support new process design and implementation for Boat Group.  Additionally, this role will serve as the single point of contact between Brunswick Boat group and Freedom Boat Club franchisees, ensuring seamless communication and exceptional service.  The ideal candidate will have a strong analytical background, a teamwork mentality, and a passion for delivering outstanding customer service.

At Brunswick, we have passion for our work and a distinct ability to deliver.  

EssentialFunctions:

• Analyze trends for warranty, parts, vendors for all Brunswick Boat Group brands

• Analyze the performance of our distribution network

• Analyze global customer insights

• Analyze parts usage, monitor parts inventory and optimize efficiency

• Identify key priorities by brands and functions to address main opportunities for improvement

• Build reports, action plans, follow up and presentations in collaboration with key business partners

• Act as the primary point of contact for Freedom Boat Club franchisees, addressing inquiries, resolving issues promptly and identifying opportunities for process improvement, enhanced satisfaction and business development

• Support development of new processes and initiatives focused on product reliability and customer experience enhancement 

• Document all interactions in Salesforce CRM

• Collaborate with internal teams at Brunswick corporation and Brunswick Boat Group, including all Brunswick brands, and Freedom Boat Club to provide accurate and timely information and solutions.

Diversity of thought and experiencesis fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

• Bachelor's degree in a business-related field.

• Minimum 5 years of experience

• Proven experience in customer support and business analysis roles.

• Strong analytical skills with the ability to interpret data and generate insights.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office Suite and data analysis tools.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Structured and organized

• Customer focused person

• Dynamic and enthusiastic

• Action and solution oriented

• Strong problem-solving abilities and attention to detail

• Leadership skills to be highly effective in a team collaboration role with high influence on brands and other functions

• Excellent follow-up skills

• Experience in the boating or recreational industry

• Familiarity with CRM software and data visualization tools

Working Conditions: 

• Hybrid (in the office 2-3x per week) 

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards!

About Brunswick: 

Brunswick Corporation is a leader in the marine industry, and we’re looking for people just like you to take part in the movement towards better boating for all. We rely on the thoughtful input of people from all backgrounds to create compelling, innovative products for our customers around the globe. As such, diversity, equity, and inclusion are priorities in the enduring culture of our company. As a world leader in emerging recreational products and technologies, when you join our team, you become part of some of the most innovative, forward-looking brands in the marine industry today.