Support Engineer
Confirmed live in the last 24 hours
London, UK
Experience Level
  • Become a Mixpanel product expert! Our support team is on the front lines developing best practices and offering consultative advice. You will help customers understand our reports and features, improve their implementation, and support them through their technical roadblocks
  • Respond to customer inquiries, primarily via Zendesk email or online chat
  • Contribute to growing support channels like online community forums and help center documentation
  • Collaborate with other Support Engineers to investigate and resolve customer issues
  • Identify, document, and report bugs and customer feature requests to share with our Product and Engineering teams
  • Act as a customer advocate by providing continuous feedback regarding internal support processes, product improvements and customer education
  • Help customers import, update and export data via our APIs
  • An intrinsic drive to help customers, along with the patience and empathy to understand their issues and provide solutions tailored to their needs
  • A knack for explaining complex concepts to a diverse audience - our customers are all over the world, in a variety of industries, with varying roles and backgrounds
  • Exceptional problem solving skills, critical thinking skills, and the ability to interpret data
  • Ability to ask the right questions, think on your feet, and be resourceful when faced with new challenges
  • Exceptional writing skills with great attention to detail
  • Mixpanel is a leading product analytics software company, currently helping the world answer 81 million product questions every year. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users across web and mobile platforms
  • Powerful, flexible, and easy-to-use, Mixpanel enables teams to learn from their user data and innovate rapidly in creating winning products. Today, we serve nearly 7,000 paying customers through seven offices globally in our quest to provide the most in-depth product analytics that everyone can use and trust
  • #PC-01
Desired Qualifications
  • Experience providing consultative services and the ability to ask our customers the right business questions and utilize their data to realize their goals
  • Programming experience and an understanding of interacting with APIs
  • Experience with debugging and resolving complex technical issues. We support all of Mixpanel's SDKs - the most common implementations are with our Android, iOS, and JavaScript libraries
  • Experience with Mixpanel or other analytics tools

201-500 employees

Company product analytics platform
Company Overview
Mixpanel's mission is to help the world learn from its data and solve big problems. The company has a pioneering event-based tracking solution that gives product teams the ability to gain insights into how to best acquire, convert, and retain their users across web and mobile platforms.
  • Competitive compensation
  • Company stock options
  • Sabbatical policy
  • PTO
  • Volunteer time off
  • Parental leave
  • Mental health resources
  • 401(k) match
  • Health, dental,& vision coverage
  • Flexible work from home options
  • Learning & development stipend
  • Professional growth hours
Company Core Values
  • Be open
  • Lead change
  • Results-oriented
  • Customer focus
  • One team