Customer Service Representative

Looking for a rewarding career? Johnson Brothers Maverick Beverage is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Job Description:

Victory Wine Group was established in 2015 as an innovative solution for wineries and distillers in Texas.  In January 2023, Victory Wine Group became Maverick Beverage Company of Texas and in 2025 we became Johnson Brothers Maverick of Texas.  As an importer and distributor of fine wines and craft spirits based in Texas, we represent a high-quality, diversified collection of wines and spirits from around the world, many of which are family-owned and operated. 

Serves customers and Sales Managers by providing product and service information; resolving product and service problems.

Pay: $21.00/hour

Strong Benefits Package: Medical, Dental, Vision, FSA, HSA, 401k/401k Match, Parental Leave, PTO, Paid Holidays, and short & long-term disability.

Job Duties:

• Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.

• Assisting customers with questions regarding order status, pricing, and shipping issues.

• Accurate data entry of customer orders.

• Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.

• Answering telephone and utilizing the switchboard to transfer calls as needed.

• Assist the team as needed and be able to backup other jobs during vacations and illness.

Job Requirements:

• 2 year Business related degree (preferred).

• Excellent written and verbal communication skills with professional telephone etiquette

• Resolution driven and customer service oriented

• Ability to multi-task and meet deadlines in a fast paced, high volume environment.

• Detail oriented with strong organization skills.

• Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful

• Perform wide variety of administrative duties as assigned

• Local candidates preferred (no relocation package available)

Worker Sub-Type:

Regular

Time Type:

Full time